I have been with Carole Nash for many years mostly without a problem to-day I sold one of my two motorcycles and contacted them to remove it from the policy. I have never had such poor service the operatives sounded as if they were reading from an autocue without understanding what they were reading long gaps between questions and some questions asked repeatedly my name and address asked three times and they appeared to have to go away and ask for advice before being able to continue and this apart from the fact that they obviously have no knowledge of subject they are dealing with. After having had years of good service this is appalling and whoever is responsible should be ashamed. After just over an hour of long gaps and total mind numbing ineptness I told them to cancel my policy and have now moved elsewhere.