I've been a customer of Carol Nash for many years (20yrs)they have been great over this time but after my recent renewal I look out as I always do a multi bike policy , not long into start of policy I had to change a bike I know it costs a fortune but I had no choice ,I called them as I had done many times in the past I spoke to a nice lady (very bad broken English) she said she was unable to do the change ???? I was confused i had to leave the call this left my bike uninsured and I was unable to use it for work, I called back still no joy one bloke suggested I take a separate policy at great cost he was very rude , I waited till next day still no one called me , I called again still no joy , I called again later in the day and spoke to a bloke who explained the new way of doing things my quote had to be passed to a team leader as people Id previously spoke to couldn't do it ( call center abroad i presume ? ), i complained to the complaint dept surprise surprise i got a reply that was very inaccurate and of course found in their favour I've since cancelled my policy (at great cost to me ) please avoid I have no idea what's happened after years of great service