Customer service leaves a lot to be desired. Trying to cancel the policy, gave all details to 1st person spoken to, told I was being transferred to the cancellation department! Gave all the same details to the second person spoken to, only to be told I was being transferred again. Finally after an age on hold, I got to speak to a third person who I had to repeat the details to again! Also they cut me off and had to ring me back! I suppose that was a positive that they bothered to call back! I was told there was a 50.00 cancellation fee and 44.31 of other charges that were never really fully justified. Then I was asked to pay this 99.31 and when I said I couldn't pay it there and then she immediately started to tell me that if this amount wasn't paid then Debt Recovery Services would be come involved. At no point did I say I wouldn't pay it but would ring back and pay! It felt very intimidating to be informed of Debt Recovery before I had even had a chance to pay it. Not impressed with this company at all! Lesson learned, I will never use a cheap insurance company in the future, especially this one!