Dreadful and useless website. All I wanted to do was prove my no claims bonus via email. I spent a long time going back and forward. I tried to create an account but none of the reference numbers were recognised. In the end I had to Google a link. I have now sent the proof. I wonder if that will be OK as I have had instant return from one email (which did NOT "no reply" on it. I used Carole Nash as I thought I could trust them in the worst scenario of a claim as I thought they were a specialist - they aren't. I might as well have used one of the other companies who were marginally cheaper. Oh well, you live and learn. I now see all the dreadful reviews - so it's not just me. Usually, I check reviews before buying something but ... as I said .....