In addition to all the comments below - please read, I have requested cancellation of a new policy with Carole Nash which has not even started yet. Reason for this - Calls back and forth to overseas (South Africa I was told) due to incorrect details received back by email because of misunderstandings on their part. Also 4 different quotes for monthly payments sent, each one asking me to electronically sign them! When cancelling, they tried to tell me I wouldn't get all my deposit paid back. I said I wanted it back. It was then confirmed that I would receive it back within 3-10 days (we'll see). Unable at all to speak to anyone in the UK - even their Complaints line with a Manchester number reverts to South Africa as well. I wait to see if I have any further issues after requesting cancellation reading the comments below...