Got an email telling me my policy was due for renewal but no quote included. Email said I could chat but no such service visible on website. Attempted to register in order to find my renewal quote but system doesn’t recognise the policy number from my original documents. I don’t want to talk on the phone so that’s me gone elsewhere. Earlier this year, I changed cars (VW Golf for Ford Fiesta so no obvious difference) and it cost me £75. It would have cost £150 but the guy agreed to waive the admin charge. He was clearly used to that as he offered it pretty quickly. And, of course, it would have cost me to cancel the policy. Dubious practices and impossible communications. If you ever have to make a claim, it might be made rather difficult for you.