Quite disgraceful and appalling customer service. Transferred to this firm w.e.f. 1 October. Three days earlier I returned from holiday to find a letter warning me of an alleged discrepancy in my online application, and that the policy would be cancelled if I didn't contact them immediately. I did so on 30 September; the problem was swiftly resolved: apparently confusion had arisen over two similar names. I was assured that I could ignore the above warning letter. I asked for an email confirming there was no problem with my policy; it has still not arrived, despite my having repeatedly requested this by email. Today, 9 October, I have had to phone asking to speak to a manger. After a long wait, I was told they were "in a meeting." Tomorrow I need to use the car; but I still await written confirmation that I can ignore the warning hat the policy could be cancelled tomorrow. No email from them and no phone call from a manager. Utter lack of empathy with the concerns and worries of a new customer.