They are an absolute disgrace....charged me a £50 admin fee when I moved house for a 2 minute call.....my insurance was up for renewal and having chased a renewal price 4x times and spent over 2 hours queuing there good will was to refund the calls...no customer service, no commitment to return calls when promised...when I finally got my letter, turns out my after market exhaust wasn't recorded on the renewal however it was on the original...wonder if I had claimed if they would have paid out...luckily managed to save £100 but would pay more not to use these jokers again