Everything was going fine until I moved and had to change address. The insurance company cancelled my insurance because I don’t have a garage anymore. I had no problem with this. But Carole Nash trued to charge me £50 brokers cancellation fee. I didn’t see why I had to pay this as I never cancelled the policy. A two hour phone call still didn’t resolve this and was told a supervisor would ring me within 48hrs. This left my bike uninsured which if it was stolen in that time I would have got nothing. They didn’t ring back, I had to ring them. Got told nothing could be done until after the weekend. Anyway another half hour later I managed to break free from them and didn’t pay the cancellation fee. I will never use this company again. Absolutely useless.