sold my bike halfway through my year insurance, initial cost was only £60 and was told i would get a £20 refund...BUT, then then told me i still had to pay another £30 to cancel, this was due to them wanting £50 cancellation charge, so they kept the refund and demanded another £30 from me , six months insurance had now cost me £90, when it only cost £60 for the year. I phoned and asked for a bill showing on it what the payment was for, when i got the letter , it just said a shortfall in my insurance, i had paid in full for my insurance, so still waiting for a bill to show why i owe this money, In the meantime i have contacted the Financial ombudsman's office as ii dont think this is a fair charge.