Ordered some items on a buy 3 and get 4th free. Only 3 arrived so when I used on line chat they said only 3 had been placed in my basket then hung up on me. I returned to their site and placed 3 items in my basket, then added an extra one - lo & behold, 4 items in my basket but only 3 charged for.
M&S please note, dont advertise buy 3 and get 4th free,to avoild confusion just say buy 4 and get one free. and get your agents some customer service training.
4 years ago
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