Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,276 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,276 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband sent me a dozen red roses for Valentines. On arrival there were only nine roses. Got in touch with customer services who replaced the bouquet. The second bouquet had one broken rose head and four roses out of the original bouquet were drooping after three days. We are currently looking at another order sent to my granddaughter of twenty roses when twenty four were ordered and paid for. Firstly, it’s not difficult to count to twelve or twenty four and In can only conclude that this deliberate. Secondly, the quality of the first bouquet of roses was poor. Only nine delivered, only five serving after three days. My husband is under strict instructions not to order from M&S again. Not what you would expect from M&S.”

Helpful Report

Posted 3 days ago

“Got flowers for a friend delivered wasn’t pleased at all nothing like the picture . Disappointed”

Marks & Spencer 1 star review on 8th February 2026

Helpful Report

Posted 1 week ago

“I was thrilled to receive a delivery of roses from you today . Very disappointed that 3 were broken . This is the third rose bouquet I have received since September . Every bouquet had at least two broken flower stems . Not what you would expect from Marks and Spencer’s .”

Helpful Report

Posted 2 weeks ago

“If I could give negative stars I would. I have just bought 2 bouquets (£6.50 each) of tulips to cheer my husband up who has just come out of hospital. I got home and unwrapped them and most of them are rotten g going mouldy. I have never been so disappointed with flowers, they are better quality from Aldi!! They were not even in water in the shop, which should have rung alarm bells, but the lady on the till said if I cut an inch off the bottom, they'd last at least a week. If they last a day, I'll be impressed. What a waste of £13. Petals falling off already.”

Helpful Report

Posted 1 month ago

“Flowers were delivered on a Saturday afternoon and by Wednesday evening they were drooping and the heads were starting to drop off. Apparently they only guarantee 5 days which I think is pretty poor. The customer service representative was most unhelpful and just kept referring to the 5 day guarantee. I will not be using them in the future as I believe others suppliers produces last much longer”

Helpful Report

Posted 1 month ago

“Ordered flowers for my sons anniversary the app said they would be delivered first thing in the morning between 10-11 it’s now 8.30 pm still not arrived certainly won’t be using M&S again carrier is DPD which doesn’t have good record”

Helpful Report

Posted 1 month ago

“Ordered White Roses & Freesias with vase. Delivered on requested day, well packed for transit and just beautiful. This is second time of ordering for special friends and I highly recommend and would certainly buy again”

Helpful Report

Posted 1 month ago

“Their flowers are beautifully presented and Good delivery. However, they never last very long. Possibly a week at the most! Id suggest a supermarket for flowers. Better prices and last for absolute ages.”

Helpful Report

Posted 1 month ago

“We had flowers delivered from.friends after our son died. There was no paperwork to say who had sent them out. I phoned their customer service team to ask if they could help to find out who had been kind enough to send them. I was advised to "reach out" to friends and family to get the answer we wanted. Imagine phoning friends and embarrassing them when they had to say it wasn't them. We didn't go down that route! It was only when our friends who had sent them phoned us to ask whether we had received the flowers. They were left on our doorstep and were not in very good health when we got home! This happened back in August. I now need to send a sympathy bouquet, but definitely won't use M&S”

Helpful Report

Posted 1 month ago

“Avoid not worth the hassle. Flowers delivered a day later than nomintated day. Missed my wife’s birthday. Delivered 36 hours later than agreed. I sent four emails to m and an and didn’t receive a reply. Today after a call they offered £15 refund. Get a grip. Never again.”

Helpful Report

Posted 1 month ago

“Very unhappy with 2 deliveries over christmas. One buquet 4 red roses with drooping heads 2 dried orznges rest green foliage £40!! Second a basket with ponseta miniture red rose plant and peace lily all half dead now probably £40 plus. Will be telling my friends not to waste money again.”

Helpful Report

Posted 1 month ago

“A pre lit Christmas tree arrived today, very nice, not particularly my taste but a gift. BUT the packaging! It was a tiny tree packed in, an around 5ft box! I’m nearly 78 and I really struggled trying to cut down the packaging to fit in my recycling box. M&S need to clearly rethink there packaging!”

Helpful Report

Posted 1 month ago

“Ordered flowers to be del for an anniversary they use DPD the flowers had a 1 hour slot at 6-7 the flowers did not arrive till 9.39 the anniversary was nearly over plus who goes to ppls doors at that time. The flowers are drooping already not happy with them and will never use Marks for flowers again. I complained due del time and they gave a £5 e voucher . I think they should stop delivering flowers or get a better delivery set up .”

Helpful Report

Posted 1 month ago

“I was sent a gift of flowers on Wednesday, which included roses and by Friday the roses had wilted. Now looking very, very sorry for themselves.”

Helpful Report

Posted 1 month ago

“I ordered flowers for my daughter in law for birthday. They arrived started wilting after a few days very disappointing.I could have got some fresher from my local florist.”

Helpful Report

Posted 2 months ago

“Sent roses to a sick friend very poor dead after 2 days shocking”

Helpful Report

Posted 2 months ago

“The delivery driver just dumped them on the front step and made no attempt to ring our electric front doorbell. Oh my intercom system. This has happened before and we will not be ordering again until this has been sorted out once and for all. I blame the delivery service.”

Helpful Report

Posted 2 months ago

“Flowers delivered at 9.40pm to an elderly lady who lives on her own and is recovering from an operation! Absolutely appalling service! Rang customer services to complain, advised no refund would be given as the flowers were still delivered on the confirmed day regardless of the time!”

Helpful Report

Posted 2 months ago

“Ordered flowers in good time to be delivered Thursday. Had email to say they were out for delivery early morning. However, then had email stating they were running late. Then told they would be delivered Friday. Eventually delivered at 2pm Friday. Although recipient was at home, no knock on the door they were just put over the fence and left in the pouring rain. I rang the recipient to tell her that the flowers were there. Apparently the box was disintegrating with the rain. Really spoilt the surprise and flowers were not in top condition. Why do M&S use such an appalling courier??”

Helpful Report

Posted 3 months ago

“Dear Sir/Madam, I ordered flowers on 29.9.25 to be delivered to my son and daughter in law on the anniversary of them loosing their baby daughter. Flowers were left on the pavement!!! and stolen. Appalling service. No apology from customer service!!!”

Helpful Report

Posted 3 months ago

Marks & Spencer is rated 2.1 based on 1,276 reviews