Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,230 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,230 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a yellow rose trough basket delivered for my retirement gift from my friend.I am very disappointed with it because it has not even lasted a week.”

Helpful Report

Posted 5 days ago

“received roses from m and s four days ago they were all well opened and are already starting to wilt kept in a cool room these had been sent to me as a gift”

Helpful Report

Posted 1 week ago

“I am writing to formally commend the work of Torrecit, who provided critical assistance in recovering funds I lost to a cryptocurrency investment scam. After discovering I had been defrauded, I reported the incident to my financial institution and law enforcement, but the complexity of the transaction and the anonymity of blockchain technology made recovery seem unlikely. Torrecit approached the situation with professionalism and a clear understanding of digital asset tracing and fraud investigation. They conducted a thorough analysis of the transactions, provided detailed documentation of the scam, and communicated effectively with relevant authorities. Their ability to trace the movement of funds through blockchain networks and work within legal frameworks was instrumental in recovering a substantial portion of my losses. What truly set them apart was their transparent communication, ethical approach, and sensitivity to the stress and urgency of my situation. I believe Torrecit can be a valuable resource for victims of financial fraud and a trusted partner for institutions looking to support their clients in similar circumstances.”

Marks & Spencer 4 star review on 9th July 2025

Helpful Report

Posted 3 weeks ago

“I bought a patio rose which was supposed to be yellow with red tinges. Those roses which haven’t simply died look pale, artificial & dried. I have pretty green fingers & have given this one my best but it’s so underwhelming I’m considering binning it.”

Marks & Spencer 1 star review on 3rd July 2025

Helpful Report

Posted 4 weeks ago

“A colleague sent me a £35 bouquet yesterday for a work anniversary, out for delivery in the morning, apologies for the unexpected delay by midday, now next morning and not arrived. I am expecting as last year, will arrive hot and wilted beyond salvation and last a few days. Definitely would not waste my own money and sorry work didn't spend theirs elsewhere.”

Helpful Report

Posted 4 weeks ago

“We received two deliveries of flowers from M&S Flower Market from family and friends, one on Wednesday and one on Thursday for my fiance coming out of hospital.The flowers in the first delivery were floppy and way way past their best and i was surprised that when i opened the thursday delivery they were in a similar state.These were shrivelled roses with some more floppy flowers. We followed the instructions and after a couple of days with no improvement so we put them in the bin. Shame on you M&S ,what a waste of time and money,£150 worth of flowers (disgraceful).DO NOT USE THIS SERVICE ! Both deliveries were left on the step without ringing the door bell.”

Helpful Report

Posted 1 month ago

“My orchid was a gift for my February birthday and it remains in beautiful shape. I'm delighted by this plant each day. A wonderful gift from a friend.”

Helpful Report

Posted 1 month ago

“Purchased a bouquet in branch for my daughter’s last birthday. They were all dead next morning . Very upset so returned and was given a different bunch which were mostly all dead next morning - the date she died. Devastated as was her young daughter who lives with me . A sad 2 days made much worse so disappointing 😢”

Helpful Report

Posted 1 month ago

“Bought a bunch of peonies and stocks. Within 4 days the stocks had died and peonies showed no signs of opening. I actually rang m and s and was told they could take up to 3 weeks to open. However. Leaves drooping and the peonies quite dry. I thought far enough we will wait and see. 2 weeks later still no sign of life. I have bought some from Sainsbury's and coop and they are a much better quality than m and s who pride themselves on quality. As a side note I bought my daughter in law a bunch without the stocks at the same time. They look exactly the same. Un opened and droopy leaves. .I will never purchase flowers or plants from there.”

Marks & Spencer 1 star review on 19th June 2025

Helpful Report

Posted 1 month ago

“The journey that commenced as a hopeful investment opportunity took a sharp turn towards devastation, resulting in a loss of $97,100. Discovering that I had fallen victim to a scam left me grappling with a mix of emotions - embarrassment, anger, and a sense of uncertainty regarding my next course of action. Amidst my quest for a remedy, I stumbled upon RANGEPRO.ORG, a company that initially gave me pause. Their professionalism, however, shone through brightly. Right from the start, their team treated me respectfully, articulated the recovery process in a transparent manner, and steered clear of making any grandiose pledges. Their consistent communication and efforts to keep me informed throughout the process were a reassuring presence. To my pleasant surprise, their endeavors bore fruit by successfully recovering a sizable portion of the funds I had previously deemed lost forever.”

Marks & Spencer 1 star review on 5th June 2025

Helpful Report

Posted 1 month ago

“my sister and brother-in-law presented our mum with a stunning rose bush for Mother's Day, and she was genuinely delighted. She looks forward to watching it flourish in the coming years. Approximately a decade ago, we gifted her a similar rose bush, which bloomed beautifully year after year, remaining vibrant even after eight years.”

Helpful Report

Posted 1 month ago

“Horrible experience. I had flowers delivered to my 91 year old grandmother and they arrived sparse and dead. Marks and Spencer’s will not refund me without photographs but I am wondering how my 91 year old grandmother is supposed to take photographs?? I explained this on the phone and was told no refund could be given. That is the second order I have placed within a week that arrived dead. Avoid avoid avoid.”

Helpful Report

Posted 2 months ago

“I ordered flowers for my daughter in laws birthday They didn’t arrive until late afternoon,my message wasn’t included so she had no idea who sent them so to say I was extremely disappointed in the service”

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Posted 3 months ago

“Never had any problems, fast and easy.”

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Posted 3 months ago

“I was sent tulips for Mothers Day There were 37 - 34 pink and 3 purple! Strange mix and presumably not as advertised. They were very slim and small headed and overall pretty disappointing. As a flower arranger I know there are wonderful types of tulip available so why send such a poor variety? I was sent tulips for Mothers Day There. There were 34 pink and 3 purple - strange mix . They were very thin and small headed and overall unimpressive and disappointing. As a flower arranger arranger I am aware there are wonderful varieties of tulips so why choose such a very poor variety - certainly I would never buy such tiny / thin tulips .”

Helpful Report

Posted 3 months ago

“My lovely son proudly handed me a bunch of unusual tulips priced at £30. Took them out of the paper & into a vase & wouldn't even stand up? Perked up a tiny but but still bent over & yes they had been kept in water. Not even a sachet of food with the bouquet? Had to cut them down to put in smaller vase lasted 3_4 days tops before turning brown & petals falling. Would definitely not recommend waste of money. Wouldn't let me upload photo unfortunately”

Helpful Report

Posted 3 months ago

“My wife received a gift from a close friend the flower gift box was left outside by the delivery firm . The state of the box looked tatty and battered when I managed to open the box the flowers initially looked fine but I can’t see more than a couple days life in them. I don’t want my wife’s friend to feel our disappointment as a complaint to Marks and Spencer’s involves them knowing.”

Helpful Report

Posted 3 months ago

“Poor quality flowers for Mother's Day. My daughter would be very disappointed to see how the roses in this £30 vase supplied with water had started to wilt after 1 day and have got progressively worse since. Can't bring myself to tell her.”

Helpful Report

Posted 3 months ago

“I received your medium Hyacinth and Tulip Posy for Mothers Day,while the Hyacinths have lasted 6 days the Tulips lasted 5 at a push. The leaves on both were not good from the start.”

Helpful Report

Posted 3 months ago

“My daughter sent me flowers for mothers day. On opening the box three of the roses were drooping and by Tuesday the rest followed. The flowers were guaranteed for 5 days but didn't even last for two. Very disappointing.”

Helpful Report

Posted 3 months ago

Marks & Spencer is rated 2.1 based on 1,230 reviews