Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.08

2.1 Rating 1,291 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have received a recent delivery of flowers from my partner's colleague in light of his mother's passing. Regrettably, the flowers were largely damaged, broken, and unsuitable for display. I promptly reached out to M&S to address the matter and was met with a standard response. In all honesty, my expectations were not particularly high; my main intention was to bring this issue to their attention. Upon reviewing several negative feedback, it seems that this is a recurring problem. It is apparent that they are not meeting the expectations of their customers. I feel bad for the sender who spent their money on a bunch of dead flowers.”

Helpful Report

Posted 2 days ago

“I received a bunch of flowers for mother's day from my son. They were bought in store. Within two days they were wilting. Today they are more than ready for the bin.”

Helpful Report

Posted 2 weeks ago

“Received a large bouquet of white roses from my daughter in Australia for Mother’s Day. They looked a bit sad on arrival but instructions said they would perk up when arranged in water with flower food. This I did but by Wednesday they were on their way out!! They obviously cost a lot so I would have expected them to have lasted at least a week!”

Helpful Report

Posted 2 weeks ago

“Bouquet of flowers bought by my son for Mother’s Day all now dead and wilting. Very disappointed. I’m sure they were quite expensive. I feel bad he’s wasted his money.”

Helpful Report

Posted 2 weeks ago

“Received 23 pink roses from my son for Mother’s Day yesterday. Many of the outer petals were already brown and wilting as well as some of the inner petals. This has happened before . Marks and Spencer are not worth purchasing flowers from, the flowers are not fresh.”

Helpful Report

Posted 2 weeks ago

“Yesterday (Mothers Day)was given a small vase filled with roses, tulips and hyacinths. The next morning one rose was shrivelled up and the tulips and hyacinths have all completely flopped. Tried cutting the stems and removing leaves and fresh water but can’t be revived. Waste of money! Very disappointed.”

Helpful Report

Posted 3 weeks ago

“I bought a "Mum in a Million" rose for my daughter who was delighted with the rose and packaging. What ruined it was there was no label or tag stating what the rose was called. It made a lovely gesture from myself a bit sad because she didn't know the meaning of the rose. Disappointing!”

Helpful Report

Posted 3 weeks ago

“I was given flowers from M&S from my son for Mother's Day. They would have been bought on Saturday. 2 of the flowers were dead and there was a stem of stock which was so dead it was slimy and was affecting all the stems around it. M&S always seem to let me down and personally I would never buy flowers from them because of the poor quality in the past.”

Helpful Report

Posted 3 weeks ago

“Brought a £25 bunch of flowers for my mom.for mothers day on saturday, by Sunday half the stems were rotten and flowers had drooped with petals gone brown ..disgusted , embarrassed and upset .”

Helpful Report

Posted 3 weeks ago

“Received delivery today .. Eight roses .. one wilting the remainder with brown outer leaves .. three lilies plus greenery .. £50!!! Thank goodness I didn’t pay and I will never order flowers from M&S. Cardboard packaging was excellent!”

Helpful Report

Posted 3 weeks ago

Helpful Report

Posted 3 weeks ago

“The ‘High Protein Green Goddess Chicken wrap is inedible. Chewy egg wrap with a tart dressing this was an experience I will never repeat. Marks and Spencer’s! What happened? How did this pass scrutiny, taste buds, testing?? It was a truly disgusting experience to chew and swallow this strange compilation. Get rid. 0 out of 10.”

Helpful Report

Posted 3 weeks ago

“Absolutely shocking they have lasted three days and I was bought five bunches to make up a beautiful vase ! Better than last time though when the stalks were rotted through within two days !”

Helpful Report

Posted 1 month ago

“Ordered flowers for my wife's birthday. When they arrived it was embarrassing what had been sent. I paid £28 and received a £5 bunch of flowers. Hassle and had to return to the local shop (an hours round trip). Received a refund but no offer of any compensation for my time and inconvenience. Absolute rubbish. Avoid at all costs!”

Helpful Report

Posted 1 month ago

“I ordered some flowers for my partner for valentines day to be delivered on Friday 13th February. I have never received them and emailed them twice now and still heard nothing. I feel I have been ripped off and ignored.”

Helpful Report

Posted 1 month ago

“My husband sent me a dozen red roses for Valentines. On arrival there were only nine roses. Got in touch with customer services who replaced the bouquet. The second bouquet had one broken rose head and four roses out of the original bouquet were drooping after three days. We are currently looking at another order sent to my granddaughter of twenty roses when twenty four were ordered and paid for. Firstly, it’s not difficult to count to twelve or twenty four and In can only conclude that this deliberate. Secondly, the quality of the first bouquet of roses was poor. Only nine delivered, only five serving after three days. My husband is under strict instructions not to order from M&S again. Not what you would expect from M&S.”

Helpful Report

Posted 1 month ago

“Got flowers for a friend delivered wasn’t pleased at all nothing like the picture . Disappointed”

Marks & Spencer 1 star review on 8th February 2026

Helpful Report

Posted 1 month ago

“I was thrilled to receive a delivery of roses from you today . Very disappointed that 3 were broken . This is the third rose bouquet I have received since September . Every bouquet had at least two broken flower stems . Not what you would expect from Marks and Spencer’s .”

Helpful Report

Posted 2 months ago

“If I could give negative stars I would. I have just bought 2 bouquets (£6.50 each) of tulips to cheer my husband up who has just come out of hospital. I got home and unwrapped them and most of them are rotten g going mouldy. I have never been so disappointed with flowers, they are better quality from Aldi!! They were not even in water in the shop, which should have rung alarm bells, but the lady on the till said if I cut an inch off the bottom, they'd last at least a week. If they last a day, I'll be impressed. What a waste of £13. Petals falling off already.”

Helpful Report

Posted 2 months ago

“Flowers were delivered on a Saturday afternoon and by Wednesday evening they were drooping and the heads were starting to drop off. Apparently they only guarantee 5 days which I think is pretty poor. The customer service representative was most unhelpful and just kept referring to the 5 day guarantee. I will not be using them in the future as I believe others suppliers produces last much longer”

Helpful Report

Posted 2 months ago

Marks & Spencer is rated 2.1 based on 1,291 reviews