Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,246 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,246 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 2 star review on 5th September 2025

462

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order M and S flowers. Ordered yesterday for a friend’s birthday and paid for next day delivery. Flowers not arrived which is extremely disappointing. What makes it worse is after eventually getting through to customer services, just told it says at depot, no explanation as to why not delivered, and a refund will be with me in 3 - 5 days. No offer of trying to resolve it. Next, Interflora much more reliable and understand how to resolve poor service. Unfortunately, my review doesn’t sort out disappointment for someone on their special day. Thanks M & S”

Helpful Report

Posted 1 day ago

“I placed a flower order on 12/9/2025 I contacted M & S to amend the delivery date as the person they were going to had made plans and wouldn’t be there. I requested the date be changed from 17/9/2025 to the 21/9/2025 and they stated it wasn’t possible to do that. I requested to cancel my order and again they stated that wasn’t possible either. I wouldn’t have thought giving a company 5 days to amend a delivery date was unreasonable .The advisor said there was nothing she could do I wasn’t given any options at all . Very poor customer service service and was quite surprised by the outcome of the call.”

Helpful Report

Posted 1 day ago

“Very poor standard, not what I expected from M&S, flowers poor one was dead, every other company including Tesco include a sachet of plant food, nothing.”

Helpful Report

Posted 1 week ago

“Kelly Hoppen flowers were half dead on arrival, customer service was appalling, will not use M&S online flowers again”

Helpful Report

Posted 1 week ago

“in a rush to buy grandmothers birthday flowers all the flowers were dead had to buy the closest ones to being alive, i’d rather go to aldi and get cheap ones.”

Helpful Report

Posted 2 weeks ago

“Was not able to select a delivery day. According to the dates shown. I would have had to wait four weeks. I needed to have it sent within a couple of days. Tried several times. Order cancelled as a result. Will use another accessible service. Very disappointed.”

Helpful Report

Posted 2 weeks ago

“Some of the flowers were mouldy and dying and some of the roses were rotten underneath the flowers and the petals fell off. I was only able to keep half of the flowers my daughter sent me for my birthday.”

Helpful Report

Posted 3 weeks ago

“Appalling service. Ordered flowers, fizz and chocolates 3 days before to be delivered for my wife's birthday. Not contacted by M and S till after 2pm on the dat to say they would not be able to deliver. Casually offered a refund - they could not have cared less. I am disabled so cannot get into town to buy something. Dreadful customer service. So angry. AVOID M&S!!”

Helpful Report

Posted 3 weeks ago

“Avoid avoid Avoid. Ordered 100 white roses for my wife to celebrate our 40th anniversary. Only 33 stems were delivered and the white roses have a brown looking stain around the edge of petals. M and S have refunded. Offered £10 compensation. They have ruined my surprise. After years of using them I will never use them again.”

Helpful Report

Posted 4 weeks ago

“We have just received a rose bouquet and half were wilted or dead.These were sent to my daughter who is quite poorly. We really didn’t want her to see these, in case it upset her. After a long discussion with 3 people at M&S customer service, they insisted they must speak with her, and l did try to dissuade this, but they insisted. She was very ill in bed resting after 2 long days in A&E and hospital. I became quite upset all to no avail.The whole experience was stressful and upsetting and not something I would have expected from M&S”

Helpful Report

Posted 4 weeks ago

“You can get your money back from online btc scam”

Helpful Report

Posted 1 month ago

“I just received some flowers from a friend, they were wilted and petals starting to go brown and fall off. This would not be such an issue had I not received a bunch the previous week from relatives and it was exactly the same. I have called M&S complaints and they are replacing them. It looks to me as though they have been in a very hot van all day and was the same last week.”

Helpful Report

Posted 1 month ago

“The delivery time was way too late. Between 17.50 and 18.50 They eventually got delivered at 19.05 Which is so late when it's a Birthday present. The state of the flowers was shocking Today has been super hot 28 degrees and it looked like the flowers have been in the delivery van all day in the heat. Embarrassing Just not good enough M@S”

Helpful Report

Posted 1 month ago

“Had a bouquet of all white flowers and cheap vase delivered of my son and daughter in law as a gift after losing my brother ..they where so disgusting and cheap looking and he paid 35 pound for it ..lasted 3 days..very disappointed...this is the 2nd lot I've had and been disappointed..first lot they replaced but dont want to tell my son again. To complain as it would upset them after a traumatic bereavement..you need to buck your ideas up mands”

Helpful Report

Posted 1 month ago

“I have just been to the Croydon (Whitgift Centre branch 116, North End.) to buy a bra. Anita was amazing. So helpful and patient. She immediately put me at my ease and went several times to find me different sizes and styles. This lady deserves a plaudit and I do hope you tell her. Evidently staff training is good in the bra department, but some staff go that extra mile. This was notable.”

Helpful Report

Posted 1 month ago

“Took delivery of flowers yesterday V ery poor and wilting already”

Helpful Report

Posted 1 month ago

“I had a yellow rose trough basket delivered for my retirement gift from my friend.I am very disappointed with it because it has not even lasted a week.”

Helpful Report

Posted 1 month ago

“received roses from m and s four days ago they were all well opened and are already starting to wilt kept in a cool room these had been sent to me as a gift”

Helpful Report

Posted 1 month ago

“I am writing to formally commend the work of Torrecit, who provided critical assistance in recovering funds I lost to a cryptocurrency investment scam. After discovering I had been defrauded, I reported the incident to my financial institution and law enforcement, but the complexity of the transaction and the anonymity of blockchain technology made recovery seem unlikely. Torrecit approached the situation with professionalism and a clear understanding of digital asset tracing and fraud investigation. They conducted a thorough analysis of the transactions, provided detailed documentation of the scam, and communicated effectively with relevant authorities. Their ability to trace the movement of funds through blockchain networks and work within legal frameworks was instrumental in recovering a substantial portion of my losses. What truly set them apart was their transparent communication, ethical approach, and sensitivity to the stress and urgency of my situation. I believe Torrecit can be a valuable resource for victims of financial fraud and a trusted partner for institutions looking to support their clients in similar circumstances.”

Marks & Spencer 4 star review on 9th July 2025

Helpful Report

Posted 2 months ago

“I bought a patio rose which was supposed to be yellow with red tinges. Those roses which haven’t simply died look pale, artificial & dried. I have pretty green fingers & have given this one my best but it’s so underwhelming I’m considering binning it.”

Marks & Spencer 1 star review on 3rd July 2025

Helpful Report

Posted 2 months ago

Marks & Spencer is rated 2.1 based on 1,246 reviews