Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,319 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The thinking of you white flowers at £40 including a vase were half dead when they reach our son’s house there were for my Daughter in law who had just lost her Mum They arrived Sunday 3 roses were broken in half the rest of the flowers were wilting My son complained and they sent more on Tuesday they were NOT fresh and 2 roses bent over in the vase and the rest were brown at the edges. Terrible M and S”

Helpful Report

Posted 1 week ago

“Following my illness , friends sent me Marks & Spencer’s flowers by post , flowers arrived wilting , hoping water & plant food would revive them , but it didn’t , they were thrown away 2 days after , the 2 roses were dead & never opened. On complaining, & sending photo , I was told my complaint would be noted ! I have not heard back from customers services”

Helpful Report

Posted 2 weeks ago

“Came into the M and S Branch on Saturday and also a few months ago (the branch) on Aintree Retail Park in ,Liverpool and l was very impressed with what was in store and ended up buying quite a few items. My cousin also bought a few months ago a beautiful ivory stretch lace A line dress that she wore for a wedding got lots of compliments on it. The Assi stant that served me on saturday her name was Jenny very friendly and helpful. I'm really impressed with the selection in store very fashionable and modern and l think that m and s have really upted there game over the last few years and would highly recommend shopping there.”

Helpful Report

Posted 2 weeks ago

“My flowers delivered on Friday started to wilt next day and every day since only lasted 4 days compared to another company which were delivered 2 days earlier are still doing well.”

Helpful Report

Posted 3 weeks ago

“70th birthday this week. Received 3 different flower deliveries from couriers dpd. Each delivery had been in van 6hrs plus in hot weather. Flowers only survived for a few days before going in the bin. Don’t send family and friends flowers from them. Marks obviously prefers saving money than satisfying customers.”

Helpful Report

Posted 3 weeks ago

“Very sad bunch of roses. After 43 years of marriage for my husband to order a bouquet of roses pleased me greatly. That was until they arrived. Put on the doorstep, rand the bell then left. Box was bashed. Then i opened them. Tried not to look disappointed in front of my hubby. For £25.00 very disappointed. There were maybe 4 to 6 more roses in the bunch than i buy from tesco for 6.00. I didn't want to tell him he wasted money but i had to. Being a M&S shopper I'm disappointed they do this. When i read some reviews I'm sad they don't pay more attention.”

Helpful Report

Posted 4 weeks ago

“Order reference: 301-0065229-4378097 Delivered 24 June 2026 ordered pink mixed roses for my wife....6 of the 22 stems were turning brown!!!! Flowers did not look fresh!!!”

Helpful Report

Posted 1 month ago

“My mother had a delivery for her birthday on Sunday. On checking the flowers with the description, there were 3 stems short of the 15 stems. I rang M & S and spoke to a lady who wouldn't deal with me, would only speak to my mum and at 86 years, I tried to explain to the advisor that was why I was ringing to assist my mum! Didn't get anywhere, still would not deal with me....check your deliveries as 20% of the flowers missing.”

Helpful Report

Posted 1 month ago

“Did some shopping and they overcharge me £10 when I go home I call them. It was very difficult to get hold of to speak to somebody and it took almost more than three weeks. I am after my refund and the customer care is very bad”

Helpful Report

Posted 1 month ago

“I ordered the flowers as a 60th surprise the surprise was that they arrived wilted we followed the instructions and waited for the magic to happen and waited and waited after 4 days we had to throw most of the roses away some of the others showed no sign of opening my disappointment was huge I expected more from M&S”

Helpful Report

Posted 1 month ago

“Terrible appalling service. Again. Paid for next day delivery. Waited in all day. Supposed to be here between 1730-1830. No signe of it. Tracking says couldn’t deliver today. No one came. It’s just not true. This is the second time this has happened. No apology. Just will try to see if it can come tomorrow. Totally and utterly unacceptable.”

Helpful Report

Posted 1 month ago

“The flowers i received were full of bent and squashed leaves. The majority of the flowers are not in bud but fully open (and several squashed)- so disappointed, a bunch of carnations i bought from the co op almost a week ago look healthier and i paid just £3.50 for them rather than £28 from the ones delivered today”

Helpful Report

Posted 1 month ago

“Flowers delivered (Stocks) were in poor limp, flat condition. Flowers were replaced - next lot were worse, no flower food, leaves were poor. Replacement was better condition but not the flowers ordered, they had obviously been packed a while as stems were dry. Expected better from M&S. Shame as were gift. Photos would not load.”

Helpful Report

Posted 1 month ago

“Absolutely appalling flowers . Half dead on arrival totally deceased after 24 hours ! AVOID .”

Helpful Report

Posted 1 month ago

“The yellow rose and scented freesia bouquet was very poor quality. The alstroemeria never opened,the stocks were floppy, one rose was broken as was one of the freesias. The flowers were not fresh and never recovered from the bashing they clearly got. My daughter had requested a message card but this was not included. Packaging is clearly lacking. Quality is not reflected in the price. Allegedly next day but clearly packaged long before as the stems were dry. Beyond disappointing. I was unable to upload photos.”

Helpful Report

Posted 1 month ago

“Flowers delivered on rhe 24th May, have never really opened up and look like they are dead one week later”

Marks & Spencer 2 star review on 1st June 2026

Helpful Report

Posted 1 month ago

“DELIVERED AT 17.07PM .LEFT ON DOORSTEP DESPITE REQUESTING PUT IN GARAGE IF NO REPLY. MY SISTER WAS AT HOME. NO DOORBELL RANG. IN THE END REQUESTED MY SISTER TO OPEN HER DOOR ANG THERE THEY WERE! THIS SHOULD HAVE BEEN A SURPRISE.”

Helpful Report

Posted 1 month ago

“I received a box of flowers today from my sister for my special birthday tomorrow. They are the yellow rose and scented freesia bouquet. They were well packaged, but when I opened them up, they almost looked half dead. The antirrhinum were bent over and floppy. One of the alstroemeria looked half dead and the eucalyptus looked brown. I have better flowers in my garden. You expect high quality from M&S, so really disappointed with this level of service. I think the company might need to review who they use to package this flowers for them. They almost looked like they’d been put in the box a couple of days ago. This review won’t allow me to upload photos for some reason.”

Helpful Report

Posted 1 month ago

“Very disappointing my friends birthday was on the 29th May, I ordered flowers on May27th expecting the flowers to be delivered on Friday 29th, instead they were at DPD distribution centre from 11am on the 29th May, delivered on May 30 at 11.31am. When delivered my typed msg card was no where to be seen hence friend not knowing who had sent them, not only missed her birthday but no birthday message.”

Helpful Report

Posted 1 month ago

“I ordered flowers for a friend's birthday. The courier didn't deliver on agreed date. I phoned to complain and was told the order would be cancelled - profuse apologies etc. However FIVE DAYS after the due date, dead flowers were delivered. I phoned again and was promised a call back with 2 hours. That's not happened either! M & S used to be so reliable and trustworthy. What's happened 😕”

Helpful Report

Posted 1 month ago

Marks & Spencer is rated 2.1 based on 1,319 reviews