Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.13

2.1 Rating 1,168 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,168 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 5 star review on 7th November 2024

Wendy

Marks & Spencer 1 star review on 4th August 2024

Lozenge

Marks & Spencer 1 star review on 16th July 2024

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered flowers on Wednesday for delivery Friday and after emails promising deliveries and delaying deliveries I decided to ring, a week later and ask if they had actually been delivered as the tracking is 3 days behind informing me they are in transit. As the goods are perishable they have now been destroyed. I can have a refund or resend. A no brainer a refund please. The last delivery promised was Saturday night between 8pm and 10pm!! What's wrong with an email informing you there is a problem can you please contact us. The flowers were for a friend whose son suddenly collapsed and died and I just wanted to do something. I will never bother with M and S flowers on line again. I would have selected no stars if it was available.”

Helpful Report

Posted 1 day ago

“Had Brights Bouquet, said to stay fresh for 5 days wrong and waste of £13 only 1 rose and freesia last, iris and gerberra droping on day 3 and threw out on 4th day. Don't waste your money. Tried to complain using online chat and you can only put your name in.”

Helpful Report

Posted 2 days ago

“I ordered an orchid to be sent to my friend who unfortunately has had some bad news. It was ordered yesterday around 6 pm and she received it before 10 am this morning. What a service! Keep up the good work. Thank you so much.”

Helpful Report

Posted 2 days ago

“Flowers delivered - followed instructions & they wilted after three days! Couldn’t complain to the person who sent them either as would have been too upsetting for them!”

Helpful Report

Posted 4 days ago

“I bought a £20 bunch of flowers , they looked gorgeous so thought I'd treat myself the next day they all look dead . Customer servicecsay take back receipt and all packaging, who keeps all the packaging? It's a 15 mile round trip back so this isn't an option either. Won't buy again.”

Helpful Report

Posted 4 days ago

“The order I requested was as stated. The delivery was less than straightforward having been delivered to a "safe place". That safe place was not the address it was intended for but to a carpet shop doorway. Facebook appeal led to recipient finding out where their gift was and going to collect it. It wasn't even close to the addressee.”

Helpful Report

Posted 1 week ago

“Ordered on the Friday for Sunday delivery. Was only told at 8.15pm on Sunday night they were not coming. Cancelled next morning. Wont be ordering again”

Helpful Report

Posted 2 weeks ago

“Order placed for flowers and champagne for a special birthday. I was informed in the afternoon of the delivery date that there was a problem, the order was damaged in transit and would not be delivered. No option for anything to be delivered on the day, only choices redelivery on a later date or a refund. One very dissatisfied customer and an very unhappy recipient, will think more than twice before ordering from Marks and Spencer again.”

Helpful Report

Posted 3 weeks ago

“Received a mixed M & S bouquet from a friend as a Birthday gift. All the blooms looked well on arrival of the evening delivery but by first thing next morning the white rose heads were turning brown and the rest of the flowers wilting despite following the instructions to a t. Have had Bloom and Wild delivered flowers that didn't look too great on delivery but came into their own and lasted nearly 4 weeks! The M & S flowers are of shocking quality and a complete waste of money! Don't bother ordering M & S flowers!”

Helpful Report

Posted 4 weeks ago

“My wife loves stargazer Lillie's. Recently spent £45 on a bunch to mark her retirement. She received lots of bunches of flowers. Regrettably only after 7 days the flowers have faded badly and started to turn brown and we have had to throw them out. Out of the 5 bunches she received the M and S lilies are the first to go. Very disappointed. Can't recommend and won't be buying from them again.”

Helpful Report

Posted 1 month ago

“I received an autumn bouquet from M and S two weeks ago through the post. They are almost as pretty as the day I received them. I am very happy. I received another bouquet through the post from M and S a couple of days less than two weeks ago and all but one flower have died. Not sure why there was such a difference. I'm very happy with the one bouquet as its lasted so well, much longer than expected. I was reasonably happy with the second one as it lasted about as long as I would have expected. Both were in the same place in the same room. Overall I was very happy.”

Helpful Report

Posted 1 month ago

“I love the ease and speed of the click & collect service. 24 hours after placing my order online, I rolled up to the Collection area in-store, scanned my Sparks card and in less than a minute a lady appeared with my items. Magic!”

Helpful Report

Posted 1 month ago

“We are buying regularly flowers from M&S. We can see over the last months repeatedly that fresh flowers and tired flowers are mixed together in a bunch. I find this an impossible betrayal on customers.”

Helpful Report

Posted 1 month ago

“Ordered a flower bundle for my 84 year old mum who lives in newcastle birthday on 24th oct tracking flowers was due to be delivered between 16.40 and 18.40 birthday nearly over ?? And at 84 has been told not to open door at night flowers arrived at 18.55 and not in the best of condition roses probably last a few days have used this service on numerous occasions because of brand and reputation although would never use it again so dissapointed would never reccomend”

Helpful Report

Posted 1 month ago

“Ordered flower bundle for my mums 84th which was today tracking order due to be delivered between 1640 / 1840 birthday almost over surely goin by message on card they would have delivered these earlier knowing they were for a birthday I was really worried my mum would not open door as we jeep telling her not to at night eventually turned up at 18.50 wont use this service again”

Helpful Report

Posted 1 month ago

“A friend sent me flowers from M and S - half were dead and drooping - I couldn’t tell that to my friend of course as it would have ruined her kindness to have to complain etc”

Helpful Report

Posted 1 month ago

“I received a Beautiful Fresh bunch of Tri Coloured Roses today from my Daughter . Lovely and fresh and all packaging recyclable .”

Helpful Report

Posted 1 month ago

“Recieved as a birthday present, a rose bowl of supposedly live minature roses. On opening the transportation box to find the roses had fallen out of the bowl, and on further inspection the roses were completly devoid of any form of moisture and out of a full bowl of roses only two had survived. Really disapointed with M and S. Would not recommend people to waste their money.”

Helpful Report

Posted 2 months ago

“Do not order flowers from M&S online! The rose and freesia bouquet did not contain any freesias and the 4 roses included were dead, as were the other flowers. Delivery was supposed to be next day but they were delivered a day late by DPD. Photos were forwarded to 'customer services' who immediately agreed that they would issue an ecard voucher, whilst I really wanted a fresh replacement. This could not be done without informing my daughter and her partner. I wanted to avoid this as they were sent to commemorate the anniversary of her father's death. The customer service person did apologise but as if reading from a script. I asked her to 'escalate my complaint as i do not want anyone else to be disappointed. It seems to me that this is an everyday occurrence which management are not bothered to address.”

Helpful Report

Posted 2 months ago

“These flowers didn’t even merit one star but couldn’t otherwise leave a review Whatever happened to M&S standards ? A gift box ordered to say thank you to a friend turned up after 10 days with brown dying roses. Some gift ! We complained & got a refund but that’s not what we wanted. We had wanted a quality thank you gift . We have actually also received dying flowers ourselves from M&S as a gift from family. If other companies can do it why can’t M&S. Shame. Will not order gifts from them again”

Helpful Report

Posted 2 months ago

Marks & Spencer is rated 2.1 based on 1,168 reviews