Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.08

2.1 Rating 1,291 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,291 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a large bouquet of white roses from my daughter in Australia for Mother’s Day. They looked a bit sad on arrival but instructions said they would perk up when arranged in water with flower food. This I did but by Wednesday they were on their way out!! They obviously cost a lot so I would have expected them to have lasted at least a week!”

Helpful Report

Posted 2 weeks ago

“I bought a "Mum in a Million" rose for my daughter who was delighted with the rose and packaging. What ruined it was there was no label or tag stating what the rose was called. It made a lovely gesture from myself a bit sad because she didn't know the meaning of the rose. Disappointing!”

Helpful Report

Posted 3 weeks ago

“Their flowers are beautifully presented and Good delivery. However, they never last very long. Possibly a week at the most! Id suggest a supermarket for flowers. Better prices and last for absolute ages.”

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Posted 3 months ago

“A pre lit Christmas tree arrived today, very nice, not particularly my taste but a gift. BUT the packaging! It was a tiny tree packed in, an around 5ft box! I’m nearly 78 and I really struggled trying to cut down the packaging to fit in my recycling box. M&S need to clearly rethink there packaging!”

Helpful Report

Posted 3 months ago

“Ordered flowers to be del for an anniversary they use DPD the flowers had a 1 hour slot at 6-7 the flowers did not arrive till 9.39 the anniversary was nearly over plus who goes to ppls doors at that time. The flowers are drooping already not happy with them and will never use Marks for flowers again. I complained due del time and they gave a £5 e voucher . I think they should stop delivering flowers or get a better delivery set up .”

Helpful Report

Posted 3 months ago

“I ordered flowers for my daughter in law for birthday. They arrived started wilting after a few days very disappointing.I could have got some fresher from my local florist.”

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Posted 3 months ago

“Sadly my Bouquet of yellow mixed Bouquet was delivered to wrong address. A young lady did bring them round but no idea how long they were there. Box had right address”

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Posted 6 months ago

“I received your medium Hyacinth and Tulip Posy for Mothers Day,while the Hyacinths have lasted 6 days the Tulips lasted 5 at a push. The leaves on both were not good from the start.”

Helpful Report

Posted 1 year ago

“I bought a amaryllis plant for a Christmas present and we have had no flowers on it only leaves so it was a let down I bought it about 2week before Christmas”

Helpful Report

Posted 2 years ago

“Very very disappointing, no idea who sent it. Outside label marked Saturday- delivered Thursday, four working days late. Very substandard orchid, yellowing damaged leaves Not recommended”

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Posted 2 years ago

“I am recovering from an operation and my workmates sent me M&S flowers, unfortunately when I opened the box the stalks hadn’t been kept damp and they were all wilted. They were long stemmed roses and foliage and came with 3 short, purple posy vases ? Very disappointed.”

Helpful Report

Posted 2 years ago

“Recieved a beautiful roses and freesias, no flower fragrance aroma, only a musty smell, this bouquet was a 60th wedding anniversary, not just right M&S”

Helpful Report

Posted 3 years ago

“Flowers arrived looking very dried out and not suitable for a gift.”

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Posted 3 years ago

“I ordered a bouquet of Rainbow Alstromeria for a friend, so you can imagine my shock and horror when they duly arrived at my door. Once they were put into water they perked up and the flowers are delightful, but the website is terribly confusing, and I'm computer-savvie!”

Helpful Report

Posted 3 years ago

“Why is it when I buy a bunch of closed pink Lilly's from the shop they turn out to be white quite often. Who actually checks the wrapping against the what the grower says the colours are supposed to be?”

Helpful Report

Posted 3 years ago

“Very disappointing. Bouquet received for my birthday. Lilac and yellow roses. Lilac roses looked half dead. Whole bouquet just looks miserable.”

Helpful Report

Posted 3 years ago

“The flowers were lovely, but the bottle of prosecco I ordered as an extra for the recipient to enjoy with her birthday lunch never arrived. M&S wouldn't publish this review - nothing negative allowed, it seems, which is why I'm posting it here instead.”

Helpful Report

Posted 4 years ago

“My daughters bought me a bouquet of 18 roses in mixed colours . They were beautiful on Mother's day and have a life of 5 days . They were bought on Saturday the 26th March and today 29th March five of them are practically dead !! So very disappointing . Top retailers I would have expected so much better . Hopefully the rest will last until the 5th day !!!”

Helpful Report

Posted 4 years ago

“My daughter sent me flowers for Mother’s Day. I was out when they were delivered DPD left them on my doorstep my neighbour rescued them and put them in water but they were really wilted and have still not recovered. Totally unimpressed with bouquet but told my daughter they were lovely as didn’t want to upset her. Poor show M&S!!!”

Helpful Report

Posted 4 years ago

“Flowers delivered for mothers day Box damaged Flowers wilted/dead. Very disappointed. Positive response from customer service replacement Flowers delivered plus Box of Chocolates.”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,291 reviews