Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,319 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very sad bunch of roses. After 43 years of marriage for my husband to order a bouquet of roses pleased me greatly. That was until they arrived. Put on the doorstep, rand the bell then left. Box was bashed. Then i opened them. Tried not to look disappointed in front of my hubby. For £25.00 very disappointed. There were maybe 4 to 6 more roses in the bunch than i buy from tesco for 6.00. I didn't want to tell him he wasted money but i had to. Being a M&S shopper I'm disappointed they do this. When i read some reviews I'm sad they don't pay more attention.”

Helpful Report

Posted 4 weeks ago

“Order reference: 301-0065229-4378097 Delivered 24 June 2026 ordered pink mixed roses for my wife....6 of the 22 stems were turning brown!!!! Flowers did not look fresh!!!”

Helpful Report

Posted 1 month ago

“The flowers i received were full of bent and squashed leaves. The majority of the flowers are not in bud but fully open (and several squashed)- so disappointed, a bunch of carnations i bought from the co op almost a week ago look healthier and i paid just £3.50 for them rather than £28 from the ones delivered today”

Helpful Report

Posted 1 month ago

“Received a large bouquet of white roses from my daughter in Australia for Mother’s Day. They looked a bit sad on arrival but instructions said they would perk up when arranged in water with flower food. This I did but by Wednesday they were on their way out!! They obviously cost a lot so I would have expected them to have lasted at least a week!”

Helpful Report

Posted 4 months ago

“I bought a "Mum in a Million" rose for my daughter who was delighted with the rose and packaging. What ruined it was there was no label or tag stating what the rose was called. It made a lovely gesture from myself a bit sad because she didn't know the meaning of the rose. Disappointing!”

Helpful Report

Posted 4 months ago

“Their flowers are beautifully presented and Good delivery. However, they never last very long. Possibly a week at the most! Id suggest a supermarket for flowers. Better prices and last for absolute ages.”

Helpful Report

Posted 6 months ago

“A pre lit Christmas tree arrived today, very nice, not particularly my taste but a gift. BUT the packaging! It was a tiny tree packed in, an around 5ft box! I’m nearly 78 and I really struggled trying to cut down the packaging to fit in my recycling box. M&S need to clearly rethink there packaging!”

Helpful Report

Posted 7 months ago

“Ordered flowers to be del for an anniversary they use DPD the flowers had a 1 hour slot at 6-7 the flowers did not arrive till 9.39 the anniversary was nearly over plus who goes to ppls doors at that time. The flowers are drooping already not happy with them and will never use Marks for flowers again. I complained due del time and they gave a £5 e voucher . I think they should stop delivering flowers or get a better delivery set up .”

Helpful Report

Posted 7 months ago

“I ordered flowers for my daughter in law for birthday. They arrived started wilting after a few days very disappointing.I could have got some fresher from my local florist.”

Helpful Report

Posted 7 months ago

“Sadly my Bouquet of yellow mixed Bouquet was delivered to wrong address. A young lady did bring them round but no idea how long they were there. Box had right address”

Helpful Report

Posted 10 months ago

“I received your medium Hyacinth and Tulip Posy for Mothers Day,while the Hyacinths have lasted 6 days the Tulips lasted 5 at a push. The leaves on both were not good from the start.”

Helpful Report

Posted 1 year ago

“I bought a amaryllis plant for a Christmas present and we have had no flowers on it only leaves so it was a let down I bought it about 2week before Christmas”

Helpful Report

Posted 2 years ago

“Very very disappointing, no idea who sent it. Outside label marked Saturday- delivered Thursday, four working days late. Very substandard orchid, yellowing damaged leaves Not recommended”

Helpful Report

Posted 2 years ago

“I am recovering from an operation and my workmates sent me M&S flowers, unfortunately when I opened the box the stalks hadn’t been kept damp and they were all wilted. They were long stemmed roses and foliage and came with 3 short, purple posy vases ? Very disappointed.”

Helpful Report

Posted 3 years ago

“Recieved a beautiful roses and freesias, no flower fragrance aroma, only a musty smell, this bouquet was a 60th wedding anniversary, not just right M&S”

Helpful Report

Posted 3 years ago

“Flowers arrived looking very dried out and not suitable for a gift.”

Helpful Report

Posted 3 years ago

“I ordered a bouquet of Rainbow Alstromeria for a friend, so you can imagine my shock and horror when they duly arrived at my door. Once they were put into water they perked up and the flowers are delightful, but the website is terribly confusing, and I'm computer-savvie!”

Helpful Report

Posted 3 years ago

“Why is it when I buy a bunch of closed pink Lilly's from the shop they turn out to be white quite often. Who actually checks the wrapping against the what the grower says the colours are supposed to be?”

Helpful Report

Posted 3 years ago

“Very disappointing. Bouquet received for my birthday. Lilac and yellow roses. Lilac roses looked half dead. Whole bouquet just looks miserable.”

Helpful Report

Posted 3 years ago

“The flowers were lovely, but the bottle of prosecco I ordered as an extra for the recipient to enjoy with her birthday lunch never arrived. M&S wouldn't publish this review - nothing negative allowed, it seems, which is why I'm posting it here instead.”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,319 reviews