Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,319 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,319 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The thinking of you white flowers at £40 including a vase were half dead when they reach our son’s house there were for my Daughter in law who had just lost her Mum They arrived Sunday 3 roses were broken in half the rest of the flowers were wilting My son complained and they sent more on Tuesday they were NOT fresh and 2 roses bent over in the vase and the rest were brown at the edges. Terrible M and S”

Helpful Report

Posted 1 week ago

“Following my illness , friends sent me Marks & Spencer’s flowers by post , flowers arrived wilting , hoping water & plant food would revive them , but it didn’t , they were thrown away 2 days after , the 2 roses were dead & never opened. On complaining, & sending photo , I was told my complaint would be noted ! I have not heard back from customers services”

Helpful Report

Posted 2 weeks ago

“My flowers delivered on Friday started to wilt next day and every day since only lasted 4 days compared to another company which were delivered 2 days earlier are still doing well.”

Helpful Report

Posted 3 weeks ago

“70th birthday this week. Received 3 different flower deliveries from couriers dpd. Each delivery had been in van 6hrs plus in hot weather. Flowers only survived for a few days before going in the bin. Don’t send family and friends flowers from them. Marks obviously prefers saving money than satisfying customers.”

Helpful Report

Posted 3 weeks ago

“My mother had a delivery for her birthday on Sunday. On checking the flowers with the description, there were 3 stems short of the 15 stems. I rang M & S and spoke to a lady who wouldn't deal with me, would only speak to my mum and at 86 years, I tried to explain to the advisor that was why I was ringing to assist my mum! Didn't get anywhere, still would not deal with me....check your deliveries as 20% of the flowers missing.”

Helpful Report

Posted 1 month ago

“Did some shopping and they overcharge me £10 when I go home I call them. It was very difficult to get hold of to speak to somebody and it took almost more than three weeks. I am after my refund and the customer care is very bad”

Helpful Report

Posted 1 month ago

“I ordered the flowers as a 60th surprise the surprise was that they arrived wilted we followed the instructions and waited for the magic to happen and waited and waited after 4 days we had to throw most of the roses away some of the others showed no sign of opening my disappointment was huge I expected more from M&S”

Helpful Report

Posted 1 month ago

“Terrible appalling service. Again. Paid for next day delivery. Waited in all day. Supposed to be here between 1730-1830. No signe of it. Tracking says couldn’t deliver today. No one came. It’s just not true. This is the second time this has happened. No apology. Just will try to see if it can come tomorrow. Totally and utterly unacceptable.”

Helpful Report

Posted 1 month ago

“Flowers delivered (Stocks) were in poor limp, flat condition. Flowers were replaced - next lot were worse, no flower food, leaves were poor. Replacement was better condition but not the flowers ordered, they had obviously been packed a while as stems were dry. Expected better from M&S. Shame as were gift. Photos would not load.”

Helpful Report

Posted 1 month ago

“Absolutely appalling flowers . Half dead on arrival totally deceased after 24 hours ! AVOID .”

Helpful Report

Posted 1 month ago

“The yellow rose and scented freesia bouquet was very poor quality. The alstroemeria never opened,the stocks were floppy, one rose was broken as was one of the freesias. The flowers were not fresh and never recovered from the bashing they clearly got. My daughter had requested a message card but this was not included. Packaging is clearly lacking. Quality is not reflected in the price. Allegedly next day but clearly packaged long before as the stems were dry. Beyond disappointing. I was unable to upload photos.”

Helpful Report

Posted 1 month ago

“Very disappointing my friends birthday was on the 29th May, I ordered flowers on May27th expecting the flowers to be delivered on Friday 29th, instead they were at DPD distribution centre from 11am on the 29th May, delivered on May 30 at 11.31am. When delivered my typed msg card was no where to be seen hence friend not knowing who had sent them, not only missed her birthday but no birthday message.”

Helpful Report

Posted 1 month ago

“I ordered flowers for a friend's birthday. The courier didn't deliver on agreed date. I phoned to complain and was told the order would be cancelled - profuse apologies etc. However FIVE DAYS after the due date, dead flowers were delivered. I phoned again and was promised a call back with 2 hours. That's not happened either! M & S used to be so reliable and trustworthy. What's happened 😕”

Helpful Report

Posted 1 month ago

“My sister bought me a beautiful bouquet of flowers as a welcome to our new home. After the first box failed to arrive, she arranged a fresh box to be delivered. 2 days later they both turned up at the same time and the contents were wilted and went straight in the bin. Am sure this is down to the poor service that Royal Mail are providing. So disappointing and has wasted a lot of my sister's time having to liaise with M&S Customer Service. I hope she gets a full refund.”

Helpful Report

Posted 1 month ago

“Ordered and paid £55 for 20 Peony stems for my sisters 70th birthday they only delivered a bunch of 8 stems. Called customer service for a refund. Very disappointed won't be using the on line service again.”

Marks & Spencer 1 star review on 24th May 2026

Helpful Report

Posted 2 months ago

“Bouquet was delivered as a gift but when received there were several roses in it that looked poor +had brown petals.Rest of the flowers wernt too bad but not exactly brilliant . The bouquet was finished after 4-5 days .Dreadful +waste of money. Sent complaint email to Customer Services which was an unbelievable experience.8 email replies later they are still asking for the same information that was sent weeks ago.Each reply was from a different person +nothing was joined up , hence asking the same thing all the time.Even speaking on the phone didnt help . I have eventually given up with the complaint -very disappointing +frustrating.”

Helpful Report

Posted 2 months ago

“I have always brought my wife flowers from M&S for her birthday and our anniversary, but after what we received on both occasions this year never again!! Our anniversary was in February and the flowers arrived with each bloom looking freezer burnt, brown edges and fading colour. Although I could see my wife was disappointed she said it was probably just a one off!!! It wasn't!! I again order her flowers for her birthday in April, this time choosing a different bouquet of roses in an attempt to prevent the same thing occuring. I failed! These roses arrived in exactly the same condition as the previous order but this time there was also no water in the stem reservoir and looking at the flowers condition there hadn't been any for some time. Needless to say none of the blooms opened and we threw them out on the 4th day of having to look at them. Of course there is no way of contacting anyone at M&S directly and I am thankful that I found this site to express our anger and extreme disappointment. I will certainly never waste my money on M&S flowers again which is a shame because up until this year they have been excellent.”

Marks & Spencer 1 star review on 30th April 2026

Helpful Report

Posted 2 months ago

“My daughter bought her sister roses for Her birthday on Tuesday,no good by sat”

Helpful Report

Posted 3 months ago

“Ordered flowers from M&S for my sister-in-law's 70th birthday. The family were in but the delivery driver didn't bother to ring the bell and simply left the flowers on the front door steps on a busy street. It was a miracle that they weren't stolen. We will never use this service again.”

Helpful Report

Posted 3 months ago

“Bouquet looked nothing like the picture. Very disappointed. It was a gift for a relatives 60th birthday. Always been pleased in the past with purchases but I doubt I will be buying again.”

Marks & Spencer 1 star review on 12th April 2026

Helpful Report

Posted 3 months ago

Marks & Spencer is rated 2.1 based on 1,319 reviews