My partner sent me roses for my birthday today he does this every year I have always been happy with them. This year they were not up to scratch- tiny bunch of singed roses. Neither of us would have chosen them from a store and we are really disappointed at what arrived. The customer service department at M &S basically couldn’t be bothered they told us to ‘leave them to grow for 3 days - what has happened to M & S? We will never shop for flowers there again - the reviews are shocking - shame on them. Pics below - advertised and actual Back to Waitrose for us - stunning flowers.