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Marks & Spencer Reviews

2.1 Rating 1,135 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,135 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 20th March 2024

Marks & Spencer 1 star review on 20th March 2024

426

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the 27th March I bought three bunches of Roses for the Easter display at our local church. They looked amazing today 13th April they are still looking good for church services this weekend. I cannot believe how long they have latest. Eileen Barnes”

Posted 2 weeks ago

“i would like to say a massive thank's to Kevin the member of staff who recommended the Leg of Lamb and the Aberdeen beef joints he said there that good people will steal them from the freezer have to say there not that good”

Posted 2 months ago

“Sent my best friend a bouquet of 29 roses for her birthday she said they was beautiful and was really pleased they delivered them on her birthday”

Posted 2 months ago

“My friend ordered a delivery of flowers as a surprise for myself. On opening the box two of the five stems were positively dead (Amayllis flowers). I had to tell her as they were obviously quite expensive. She immediately rang customer service and spoke with a lovely lady who arranged for new but different flowers to be delivered on Xmas eve. Also, champagne, a lovely candle and some Percy pig sweets. They are stunning!! I am also being sent more flowers on the 27th apparently which is an exceptional recovery service!! Well done and thank you so much M&S, you have made myself and my friend very happy!!”

Posted 4 months ago

“I was compelled to write this review because I am truly impressed by the quality of the Montserra plant I received. More than what I expected. Larger and abundant with big and baby leaves. In such a good health too. Arrived as expected through delivery. Very happy with my purchase. Will buy again!”

Marks & Spencer 5 star review on 17th October 2023

Marks & Spencer 5 star review on 17th October 2023

Posted 6 months ago

“I bought flowers for my friends Golden Wedding and she phoned me saying they were Beautiful she had no idea I kept phoning her to make sure she at home they arrived today and she was thrilled They were Delived as Planned”

Posted 8 months ago

“Rose bouquet absolutely perfect! My friend was highly delighted with it! Thank you M & S”

Posted 9 months ago

“Today I have received a beautiful delivery of GET WELL flowers from my niece . the courier was DPD in the Northampton area who are always excellent. The flowers are a large bunch of cream, pink and red roses in an extremely strong box and fixed tightly to the base of the interior. If these can arrive perfectly = on time / in excellent condition why are M&S allowing such appalling uncaring staff in other reviews to continue giving such bad service and couldn't care less attitude ? They are obviously losing a vast number of customers , businesses these days can ill afford to lose them.”

Posted 1 year ago

“Ordered flowers for my mum for mother's day. They arrived on time but didn't look fresh, had no flower feed and no packing, after 2 days they shivered and died. Extremely disappointed.”

Posted 1 year ago

“ordered the bella rose bouquet for a friend which she said was beautiful my gripe is when ordering there was no box to put a message in so she didn't know who had sent them”

Posted 1 year ago

“The flowers from my brother and his wife were incredible. They have lasted for ages, the roses all opened up perfectly, the stocks smelt divine, it was a joy to see. The flowers got better daily and drank lots of water which is always a good sign.”

Posted 1 year ago

“The best Manager in the Torquay Food Hall is Matt he will judge a customer for himself and dose not take sides or join gangs he is always very polite to me every time he spots me in the store and always found the time to say hello with a smile its a pleasure to shop in there when he is working unlike Ralph who looks like he's won the lottery and lost the ticket there are some people you look at and think i no i can make you smile with him you would probably have to say your sacked to put a smile on his face clearly not happy in his job or is working with the wrong section manager”

Posted 1 year ago

“Ordered Christmas flowers for sister & hubby. They are delighted very fresh sister said smell beautiful. Kept up to date on the order even delivery. 3rd year sending excellent. Sorry to read some customers been let down. My only niggle ordered in November and see this week they are reduced in price. Hey ho”

Posted 1 year ago

“i have shopped at M+S for many years and the food and customer services are great but when you read Torquays reviews its very disturbing and upsetting and the managers that did these awful things to that customer and to make allegations that clearly were false its not surprising they feel so anxious and so the pair of them should its one thing to Lie but to Lie to the police OMG i wouldn't sleep at night”

Posted 1 year ago

“Recently joined their Rewards & Sparks & really enjoying the benefits. Great stores & cafés.Always excellent service.”

Posted 1 year ago

“Torquay reviews who would want to shop in that store clearly managers you don't won't to complain about there reviews make that clear to all that take the time to read them and that's there flagship store clearly in desperate need of a new General manager that can lead by example and have control of her staff they say your as good as your leader ????? have to say that store is the talk of Torbay”

Posted 1 year ago

“Excellent service.”

Posted 1 year ago

“I'm happy with my purchase. It was a good price and delivered in 2 days to an other city, exactly on time. My aunt was very happy with her surprise gift on her birthday.”

Posted 1 year ago

“My friend's mother died & I wanted to send a bouquet. She was very pleased & this is what they look like two weeks later. I have always been very pleased with any flowers ordered from M&S.”

Posted 1 year ago

“Great company! I order everything from M&S from sofas to clothes to food! Never had an issue and always have been my go to!”

Posted 1 year ago

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Marks & Spencer is rated 2.1 based on 1,135 reviews