Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,330 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went into store in M&S in Rugby. Very knowledgeable lads called Nish helped me very promptly and I was absolutely delighted with her service”

Helpful Report

Posted 2 weeks ago

“Last week I ordered some flowers for a relation who had had ill health. I was very pleased with the standard of the bouquet and the reliability of the delivery service. In April I ordered the same selection for another lady, and was just as pleased. Both bouquets were a varied colour of pink roses, priced at £35. I would like to thank all concerned and will be using your service again and will not hesitate to recommend M&S floral delivery. Excellent value and choice. 😀”

Helpful Report

Posted 1 month ago

“Came into the M and S Branch on Saturday and also a few months ago (the branch) on Aintree Retail Park in ,Liverpool and l was very impressed with what was in store and ended up buying quite a few items. My cousin also bought a few months ago a beautiful ivory stretch lace A line dress that she wore for a wedding got lots of compliments on it. The Assi stant that served me on saturday her name was Jenny very friendly and helpful. I'm really impressed with the selection in store very fashionable and modern and l think that m and s have really upted there game over the last few years and would highly recommend shopping there.”

Helpful Report

Posted 4 months ago

“Ordered White Roses & Freesias with vase. Delivered on requested day, well packed for transit and just beautiful. This is second time of ordering for special friends and I highly recommend and would certainly buy again”

Helpful Report

Posted 9 months ago

“Well Done M&S 🙌🏼🫶🏼 They were received today with Thanks from My Sister-in-law ❤️ She described them as Simply Beautiful A* from Us Highly recommended the whole process from the quality of the flowers to the delivery on time and with care x Will be using M&S flowers delivery again Thanks Sinem x”

Marks & Spencer 5 star review on 21st October 2025

Helpful Report

Posted 1 year ago

“I have ordered this bouquet 3 times now and every recipient has said how gorgeous they are and how long they lasted. Never been disappointed”

Helpful Report

Posted 1 year ago

“I have just been to the Croydon (Whitgift Centre branch 116, North End.) to buy a bra. Anita was amazing. So helpful and patient. She immediately put me at my ease and went several times to find me different sizes and styles. This lady deserves a plaudit and I do hope you tell her. Evidently staff training is good in the bra department, but some staff go that extra mile. This was notable.”

Helpful Report

Posted 1 year ago

“My orchid was a gift for my February birthday and it remains in beautiful shape. I'm delighted by this plant each day. A wonderful gift from a friend.”

Helpful Report

Posted 1 year ago

“my sister and brother-in-law presented our mum with a stunning rose bush for Mother's Day, and she was genuinely delighted. She looks forward to watching it flourish in the coming years. Approximately a decade ago, we gifted her a similar rose bush, which bloomed beautifully year after year, remaining vibrant even after eight years.”

Helpful Report

Posted 1 year ago

“Never had any problems, fast and easy.”

Helpful Report

Posted 1 year ago

“Ordered 2 different flower deliveries for my 98 tear old mum in the Uk for Christmas as I am in Australia. The roses arrived with 5 stems already dry and wilting. The second delivery a potted Plant never arrived and they emailed on 28/12 to apologise and refund the order. Totally upsetting as it was a gift for and as I’m not in the country couldn’t do anything to rectify it. Will never use M&S AGAIN. As for the 10 pond e-voucher, who knows what I’m supposed to do with that!”

Helpful Report

Posted 1 year ago

“I ordered an orchid to be sent to my friend who unfortunately has had some bad news. It was ordered yesterday around 6 pm and she received it before 10 am this morning. What a service! Keep up the good work. Thank you so much.”

Helpful Report

Posted 1 year ago

“I received an autumn bouquet from M and S two weeks ago through the post. They are almost as pretty as the day I received them. I am very happy. I received another bouquet through the post from M and S a couple of days less than two weeks ago and all but one flower have died. Not sure why there was such a difference. I'm very happy with the one bouquet as its lasted so well, much longer than expected. I was reasonably happy with the second one as it lasted about as long as I would have expected. Both were in the same place in the same room. Overall I was very happy.”

Marks & Spencer 5 star review on 7th November 2024

Helpful Report

Posted 2 years ago

“I love the ease and speed of the click & collect service. 24 hours after placing my order online, I rolled up to the Collection area in-store, scanned my Sparks card and in less than a minute a lady appeared with my items. Magic!”

Helpful Report

Posted 2 years ago

“I received a Beautiful Fresh bunch of Tri Coloured Roses today from my Daughter . Lovely and fresh and all packaging recyclable .”

Helpful Report

Posted 2 years ago

“Thank you. Have both given and received flowers. Always so fresh and so beautiful. As true as you can be of photo supplied.”

Helpful Report

Posted 2 years ago

“On the 27th March I bought three bunches of Roses for the Easter display at our local church. They looked amazing today 13th April they are still looking good for church services this weekend. I cannot believe how long they have latest. Eileen Barnes”

Helpful Report

Posted 2 years ago

“i would like to say a massive thank's to Kevin the member of staff who recommended the Leg of Lamb and the Aberdeen beef joints he said there that good people will steal them from the freezer have to say there not that good”

Helpful Report

Posted 2 years ago

“Sent my best friend a bouquet of 29 roses for her birthday she said they was beautiful and was really pleased they delivered them on her birthday”

Helpful Report

Posted 2 years ago

“My friend ordered a delivery of flowers as a surprise for myself. On opening the box two of the five stems were positively dead (Amayllis flowers). I had to tell her as they were obviously quite expensive. She immediately rang customer service and spoke with a lovely lady who arranged for new but different flowers to be delivered on Xmas eve. Also, champagne, a lovely candle and some Percy pig sweets. They are stunning!! I am also being sent more flowers on the 27th apparently which is an exceptional recovery service!! Well done and thank you so much M&S, you have made myself and my friend very happy!!”

Helpful Report

Posted 2 years ago

Marks & Spencer is rated 2.1 based on 1,330 reviews