Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My daughter sent me a lovely box of roses and freesias. Unfortunately the Rose's were nearly dead. I'm impressed with the service when I rang customer service. They apologized and are sending me another box. The assistant was very helpful. THANKYOU M&S.”

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Posted 3 years ago

“I had flowers delivered to my sister for her 80th birthday, I ordered the mixed roses they where absolutely beautiful and they're still going strong, 2 weeks tomorrow since she received them. Now that's value for money. Great service Mark's and Spencer.”

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Posted 4 years ago

“My Alstroemeria Mothering Sunday's bouquet is lovely. Ten days later the flowers are still in very good condition. Thank you.”

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Posted 4 years ago

“i bought the roses/tulips and they are absolutely gorgeous they are still looking like i only got them yesterday when in fact they was a special gift for my daughters on mothers day, absolutely delighted with them thank you so much .”

Marks & Spencer 5 star review on 19th March 2021

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Posted 4 years ago

“My Mother’ Day flowers arrived around 8 am on the Sunday morning and they were (and still are 4 days later) gorgeous. A lovely bunch of roses and tulips. Absolutely couldn’t be happier.”

Marks & Spencer 5 star review on 18th March 2021

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Posted 4 years ago

“My daughter sent the roses and lilies bouquet for Mothering Sunday. They are stunning. All arrived in great condition and now almost fully open. Thank you.”

Marks & Spencer 5 star review on 17th March 2021

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Posted 4 years ago

“Mothers Day bouquet received on Mother's day. Beautiful collection of spring flowers. Smells gorgeous too.”

Marks & Spencer 5 star review on 16th March 2021

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Posted 4 years ago

“My mother and mother in law were sent flowers for Mother's day...and they were both extremely pleased with their bouquets...Thank you M and S.”

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Posted 4 years ago

“Beautiful Mother’s Day flowers delivered from M & S today. Look fresh & great quality. Modern tulip arrangement of 2 colours & foliage. Will enjoy looking at this arrangement for days to come I’m sure.”

Marks & Spencer 5 star review on 14th March 2021

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Posted 4 years ago

“The Rose and freesia bag which i sent to my mum today for Mother's Day are beautiful. Delivered on time today and the yodel delivery very good. Mark's and Spencer's are brilliant. Thank you.”

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Posted 4 years ago

“Just received a beautiful M&S Mothers Day bouquet delivered promptly in a 1 hour slot by a very considerate driver from DPD Flowers in beautiful fresh condition, smell wonderful and very cleverly boxed with special nets protecting the chrysanthemums. Similar bunch sent to son in laws mother looks equally good in photo she took I've never used M&S for flowers but will in future, as they seem to be very good quality at reasonable price which includes delivery. I don't think my arranging and photography skills really do them justice”

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Posted 4 years ago

“Flowers arrived well packed and I damaged. Flowers are lovely and fresh.”

Marks & Spencer 5 star review on 13th March 2021

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Posted 4 years ago

“Bought the Mother’s Day pink flower bag for my step mum and the flowers were absolutely beautiful delivery was on time no damage and a very happy step mum”

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Posted 4 years ago

“Had a a dozen red roses frim my husband for Valentines Day and they were beautiful and are still beautiful over three weeks later. Came on the day and were well packed. Brilliant M&S well done.”

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Posted 4 years ago

“I was very impressed with the roses i ordered for my girlfriend for Valentine’s Day they are still going strong 3 weeks later”

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Posted 4 years ago

“Beautiful flowers delivered for my wife's anniversary. Carefully packed, all flowers in bud and very fresh. Excellent quality. Will buy again. Very happy wife.....”

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Posted 4 years ago

“I received 2 bunches of Alstromaria for my birthday on 18th January 2021. Today the 25th of February I am finally throwing out the remaining blooms that are dropping their petals .Really Fantastic. Were so fresh. Well done”

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Posted 4 years ago

“Had some Alstroemeria delivered to my mother in law at a hard time for her recently. She loved them, they came closed 29th Jan and still blooming today...18th Feb...pretty good value for £20 delivered”

Marks & Spencer 5 star review on 18th February 2021

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Posted 4 years ago

“I had some Roses delivered for my girlfriend on Valentine’s Day and they arrived in good time and were beautiful. Well done marks and Spencer”

Marks & Spencer 5 star review on 17th February 2021

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Posted 4 years ago

“Received a beautiful all white hand tied bouquet. Huge chysanthiums were individually protected with net sleeves during transit to ensure they arrived in perfect condition. Beautifully scented stocks also included. Would certainly recommend”

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Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,218 reviews