Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,255 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,255 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oredered a bouquet for my daughters bday to replace some bought from another website your flowers are brilliant well worth the money my daughter was delighted one happy customer xxxx”

Helpful Report

Posted 4 years ago

“Had some flowers delivered. They were delivered on time , and they were beautiful.”

Helpful Report

Posted 4 years ago

“My sunflower abundance bouquet has just been delivered. I'm so impressed. The flowers are well packed in a tall sturdy cardboard box and the bouquet itself is nicely wrapped. 10/10 M&S, excellent service and quality flowers.”

Helpful Report

Posted 4 years ago

“I ordered myself a summer bouquet after feeling down after my dads funeral. Arrived today..beautiful flowers brings me happiness. Smells gorgeous. And all for £20 free delivery. Thoroughly recommend. Jane Frampton”

Helpful Report

Posted 4 years ago

“I would just like to say I was lucky enough to get two bouquets The first. was cream roses iris plus others and another bouquet, both bought in the store. Both were stunning lm Pleased to say !!! As at Christmas l had a wreath (by post )with orchids and sadly the orchids were broken so as you can imagin l was disappointing My latest experience was 5 star”

Helpful Report

Posted 4 years ago

“My daughter sent me a lovely box of roses and freesias. Unfortunately the Rose's were nearly dead. I'm impressed with the service when I rang customer service. They apologized and are sending me another box. The assistant was very helpful. THANKYOU M&S.”

Helpful Report

Posted 4 years ago

“I had flowers delivered to my sister for her 80th birthday, I ordered the mixed roses they where absolutely beautiful and they're still going strong, 2 weeks tomorrow since she received them. Now that's value for money. Great service Mark's and Spencer.”

Helpful Report

Posted 4 years ago

“My Alstroemeria Mothering Sunday's bouquet is lovely. Ten days later the flowers are still in very good condition. Thank you.”

Helpful Report

Posted 4 years ago

“i bought the roses/tulips and they are absolutely gorgeous they are still looking like i only got them yesterday when in fact they was a special gift for my daughters on mothers day, absolutely delighted with them thank you so much .”

Marks & Spencer 5 star review on 19th March 2021

Helpful Report

Posted 4 years ago

“My Mother’ Day flowers arrived around 8 am on the Sunday morning and they were (and still are 4 days later) gorgeous. A lovely bunch of roses and tulips. Absolutely couldn’t be happier.”

Marks & Spencer 5 star review on 18th March 2021

Helpful Report

Posted 4 years ago

“My daughter sent the roses and lilies bouquet for Mothering Sunday. They are stunning. All arrived in great condition and now almost fully open. Thank you.”

Marks & Spencer 5 star review on 17th March 2021

Helpful Report

Posted 4 years ago

“Mothers Day bouquet received on Mother's day. Beautiful collection of spring flowers. Smells gorgeous too.”

Marks & Spencer 5 star review on 16th March 2021

Helpful Report

Posted 4 years ago

“My mother and mother in law were sent flowers for Mother's day...and they were both extremely pleased with their bouquets...Thank you M and S.”

Helpful Report

Posted 4 years ago

“Beautiful Mother’s Day flowers delivered from M & S today. Look fresh & great quality. Modern tulip arrangement of 2 colours & foliage. Will enjoy looking at this arrangement for days to come I’m sure.”

Marks & Spencer 5 star review on 14th March 2021

Helpful Report

Posted 4 years ago

“The Rose and freesia bag which i sent to my mum today for Mother's Day are beautiful. Delivered on time today and the yodel delivery very good. Mark's and Spencer's are brilliant. Thank you.”

Helpful Report

Posted 4 years ago

“Just received a beautiful M&S Mothers Day bouquet delivered promptly in a 1 hour slot by a very considerate driver from DPD Flowers in beautiful fresh condition, smell wonderful and very cleverly boxed with special nets protecting the chrysanthemums. Similar bunch sent to son in laws mother looks equally good in photo she took I've never used M&S for flowers but will in future, as they seem to be very good quality at reasonable price which includes delivery. I don't think my arranging and photography skills really do them justice”

Helpful Report

Posted 4 years ago

“Flowers arrived well packed and I damaged. Flowers are lovely and fresh.”

Marks & Spencer 5 star review on 13th March 2021

Helpful Report

Posted 4 years ago

“Bought the Mother’s Day pink flower bag for my step mum and the flowers were absolutely beautiful delivery was on time no damage and a very happy step mum”

Helpful Report

Posted 4 years ago

“Had a a dozen red roses frim my husband for Valentines Day and they were beautiful and are still beautiful over three weeks later. Came on the day and were well packed. Brilliant M&S well done.”

Helpful Report

Posted 4 years ago

“I was very impressed with the roses i ordered for my girlfriend for Valentine’s Day they are still going strong 3 weeks later”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,255 reviews