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Marks & Spencer Reviews

2.1 Rating 1,135 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,135 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 20th March 2024

Marks & Spencer 1 star review on 20th March 2024

426

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with M&S Indian favourites box (menu to share) We followed the timmings for cooking and the end result came as a surprise of congieled sauces that did not even emulate the photo's on the box .At over £12.00 I feel the same product at under four pounds less is far nicer from Morrisons. This is inclusive of larger portions ,far higher flavours and larger plus lighter textured onion bhajis. Sadly M and S you really let us time this time .”

Posted 2 months ago

“Ordered a Blush Rose Abundance and Swiss chocolate package for my elderly mothers birthday on 19 September. It didn't arrive. On the tracking note it said non delivery because of damage. Spoke to customer service and replacement order arranged and was delivered 20 September (2 days after her birthday). NO CHOCOLATES. Spoke to customer services again and apparently they can't send just chocolates so they will arrange a refund. My poor 89 year old mother didn't get flowers on her actual birthday and now isn't getting chocolates? Really disappointed.”

Posted 7 months ago

“Really disappointed in the small bouquet delivered to my friend. It cost £40 and looked more like a £25 bouquet. Not using M&S again for flowers.”

Posted 8 months ago

“Had flowers sent to me , they came in a terrible condition , yellow stems and battered flower heads !! , Another came as a gift 4 days later , should of been flowers & chocolates , flowers wilting & no chocolates !!! , whats happened to quality control , this is not M&S !! , this is awful M&S”

Posted 9 months ago

“Advertised as 25 stems... only 18 received. Nearly a 3rd missing.. Customer service was appalling.”

Posted 11 months ago

“This is the second time within three weeks I have received sub standard flowers and a sub standard service from M&S. My mothers day flowers arrived no where near the stated time and apparently the deliverer could not find my address. A further bunch of roses were sent - but were not the best quality and some were already showing signs of brown fading and did not last 7 days. Yesterday I received a further bouquet which probably cost a lot of money. ALL of the roses had brown edges, some of the tulips were good - others fully open. I cannot recommend M&S flowers any longer”

Posted 1 year ago

“Ordered flowers for my mum on mother's day and have just found out that her flowers were left in the foyer of my parents sheltered housing Comlpex if it wasn't for somebody bringing them up and asking if they were hers my Mum would not have known as it was a surprise for her the delivery person didn't bother to ring her bell just dumped them in the foyer was sent a photo of them and they were all open and only lasted a week they were not cheap either will never ever buy flowers again from Mark's not impressed one bit shame on you Marks & Spencers”

Posted 1 year ago

“The flowers I ordered for a friend for her special birthday was delivered with a broken box and no flower feed, also they sent a empty card, after I requested a message”

Posted 1 year ago

“Wilting badly and about ready to throw out!! Very disappointing”

Posted 1 year ago

“DONT USE THE FLOWERS ARE DEAD WHEN THEY ARRIVE”

Posted 1 year ago

“I ordered flowers for my mum and flowers for my mother in law, both for mothers day. Mum rang to say 2 Rose heads and 1 tulip head were broken and that the foliage was squashed. Mum said that it looked as if the flowers had been stored somewhere for a couple of days and then rammed into the box. I immediately rang Customer Services and they arranged for a new delivery to be sent next Thursday. Mother in law sent me a photo of her roses. They looked different to the original photo on the website. Very disappointed with Marks & Spencers and won't order from them again.”

Posted 1 year ago

“My wife received flowers for Mother’s Day, no water, blooms wilting and of lower than expected quality. This is the third time it’s happened, and don’t want to tell sender (Son), so they feel disappointed, so have to pretend they’re ok. 2.2 Overall score, M&S you should be ashamed!! Also, adding photos box doesn’t work.”

Posted 1 year ago

“My daughter ordered flowers for me as a special thank you for looking after her. She ordered them on 5th March, they were despatched on 13th march arrived on my door on 14th march in a very poor state !!! They were in a large glass vase there was no water in the stems were bone dry. Marks and Spencer you need to address this issue, this is not the first time this has happened to me, as a receiver and a sender. Your reputation is going downhill. Yes they gave my daughter a refund but that is no help after the event has been spoiled. We will not be patronising Marks' flowers again. I will be sure to tell family and friends as well. The outcome of having spoiled flowers delivered to your door is very sad and upsetting.”

Posted 1 year ago

“Disappointed on receiving from my Son and daughter in law flowers Star Struck Aquarius , two of the Chrysanthemum head were broken from the stem , one rose dead , one of the lisianthus stem broken and too much Greenery .”

Posted 1 year ago

“Nothing like advertised”

Marks & Spencer 2 star review on 9th February 2023

Marks & Spencer 2 star review on 9th February 2023

Marks & Spencer 2 star review on 9th February 2023

Marks & Spencer 2 star review on 9th February 2023

Posted 1 year ago

“I have made an online order of your Rose & Seathistle Bouquet for my friend on 4th of January 2023 to be delivered at the earliest on 10th of January 2023. I have paid £35 for these flowers and expected them to arrive as seen in your displayed pictures more or less. However they were received with dried and dead leaves and flowers and did not look fresh. I wrote a review which didn't meet your requirements to be published on your website, then amended those highlighted words and resubmitted but then again my review did not meet your requirement. If you are not going to enable me to write my honest review and filter and only publish what meets your requirement, how can we trust any of these reviews? I would like my review to be published with my attached picture so customers reading reviews can see it- not just see your filtered reviews.”

Marks & Spencer 2 star review on 8th February 2023

Posted 1 year ago

“Flowers look nothing like what I ordered. More greenery than blooms. Very disappointed.”

Marks & Spencer 2 star review on 3rd February 2023

Posted 1 year ago

“Received a wicker reindeer, the plants that were supposed to be in the planter were in the bottom of the box with a pile of earth, a do it yourself job ? When someone takes the trouble to order and pay for a lovely gift you expect it to arrive in a good condition, sad to say, I let my friend know and she will not order anything again.”

Posted 1 year ago

“Tired looking pale pink roses delivered just now in a bashed box by DPD. Three stems broken.”

Marks & Spencer 2 star review on 8th December 2022

Marks & Spencer 2 star review on 8th December 2022

Posted 1 year ago

“Red roses just delivered for anniversary. Half of them are bent where flower head meets stem. No chance of them recovering. If I had paid for these I would be asking for a refund. Second time this has happened. Certainly would never use this service myself. And, reading the reviews below has only confirmed my view! In addition, the questions asked re the service are mostly applicable to the person who sent the flowers, not the recipient.”

Posted 1 year ago

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Marks & Spencer is rated 2.1 based on 1,135 reviews