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Marks & Spencer Reviews

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 20th March 2024

Marks & Spencer 1 star review on 20th March 2024

426

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have supported M&S for decades. Your flowers delivered to us in Highland have been consistently poor, but we have persevered. Today was the pits. Roses in a bunch just dumped in a box, no nourishment, and three days on the road. Just about dead on arrival. M&S persevere with a poor quality delivery agent, now backed up by poor quality packaging, and poor quality customer service. Customer service offered no apology, replacement flowers in a week, and under continued pressure £5 compensation. We have repeated experience of poor quality flowers being replaced and family, who sent them, apologising to mum,on the phone. How do we get a message to the CEO that this consistently poor service adds to the woes of M&S losing market share. People send flowers with love and thanks. M&S delivers headless flowers and does not apologise. Gregor Rimell Newtonmore”

Posted 1 year ago

“I received a delivery of flowers this morning with my name and correct address on the package. The card inside is to someone called Sadia wishing her a speedy recovery from Sharmila. My name is Anne. I do not know who sent them and it would be embarrassing to ask around. Someone is waiting for me to thank them for the flowers. How do I even know if I received the correct flowers. Not happy at all!”

Posted 1 year ago

“Beautiful bouquet when they arrived but by day three no longer looked fresh ,very very disappointed”

Posted 1 year ago

“Sorry to say had a surprise delivery of flowers last week which should have been lovely but some roses and eucalyptus well past their sell by date , had to throw some away and irises have bloomed but are brown , stocks heads falling off as soon as I undid the paper. Couldn’t tell the sender as didn’t want to upset them so no redress really , think someone should know . Had them 4 days after trying to rescue them and really finished today 5 th day . Bit upset really as I know they are expensive too .”

Posted 1 year ago

“Ordered the flowers for my Mum's 86th birthday, admittedly they were not expensive as they were just a small delivered gift until I could get to see her with her main present The flowers didn't look very fresh the day after delivery when I saw them, and by the 2nd day they were past their best. Unable to take pictures as I'm now back home.”

Posted 1 year ago

“Terrible quality. Dead drooping flowers. A disgrace M&S”

Marks & Spencer 2 star review on 10th May 2022

Marks & Spencer 2 star review on 10th May 2022

Marks & Spencer 2 star review on 10th May 2022

Marks & Spencer 2 star review on 10th May 2022

Marks & Spencer 2 star review on 10th May 2022

Posted 2 years ago

“I am ill at the moment and very kind people have sent me flowers over the space of a few months. All the flowers from Marks and Spencer’s have arrived in poor condition. All wilting. No attempt has been made to keep them looking good. I compIained the first time and received a new bunch which were almost as bad. I feel bad for complaining about these gifts but really can’t they improve???”

Posted 2 years ago

“I sent flowers as an apology as I had forgotten my brother & sisterinlaws golden wedding. The dreadful state of the flowers added insult to injury. I was embarrassed. Petals falling off flowers before they came out if box. I wish I had seen these reviews. M&S you need to get your act together. These reviews are so bad”

Posted 2 years ago

“Received from colleagues as a leaving gift. The flowers & chocolates package. Flowers were not in the best condition, I’ve had better flowers from local supermarkets.”

Marks & Spencer 2 star review on 5th April 2022

Posted 2 years ago

“Ordered Mother's Day flowers which arrived in a sorry state, wilted, broken stems and leaves. Would NEVER order again. M&S sent this response to my review (and the one I altered after) with no indication of what they wished me to correct (can only presume they didn't like it being negative as they happily accepted my 5 star review for the accompanying chocolates 😬). "Unfortunately, your review didn’t meet all our website guidelines as it , so we’re unable to publish it. We’d love it if you could edit and resubmit your review so we can get it onto the website as soon as possible." Won't be trusting any M&S reviews on their website!”

Posted 2 years ago

“Absolutely dreadful. Yellow sunflower Mother’s Day bouquet. Thrown away most of the flowers already & I only received them on Sunday, today is Friday. Guessing by Sunday they will all be in the bin. Disgusting”

Posted 2 years ago

“No card was sent with my flowers! After a long and agonisingly stupid phone call with an operative who could barely speak English I was told "A note would be put on my account so it wouldn't happen again". Not good enough. Why would I want to use the service again after this ludicrously useless customer service? 😡”

Posted 2 years ago

“Tulip trio turned out to have only two colours, a bit disappointing, also leaves looked quite sad”

Marks & Spencer 2 star review on 4th March 2022

Posted 2 years ago

“Ordered flowers for my sister's 60th birthday costing £35. In the picture they looked lovely. When she got them they were nothing like the photo. Didn't look fresh either. Really disappointed. Will not be using M & S again”

Posted 2 years ago

“I purchased a bunch of flowers for my mother's 75th Birthday through the delivery service. I received a text for delivering time. 6 hours late! And the flowers looked in such a sorry state. My mother is very easy going and said they will most likely perk up when given some water but even now after a day they look sorry and even some parts are bent! Unfortunately I ordered another bunch for a different occasion which I have already paid for. I won't be using M&S again I was very embarrassed.”

Posted 2 years ago

“I wrote a review but it seemed to disappear and I thought it was because it was not very flattering. I have always thought M&S flowers were the best but not recently and have been so very disappointed this last time. I have recently moved to a a new address and received 3 lots of flowers at the same time over 2 weeks ago 2 are still as wonderful as when they arrived. (one was letter box too) but the M&S ones hardly looked like the website picture and they died with in a few days. I have discouraged my family and friends form using them again and some also said they also thought M&S standards had dropped....”

Marks & Spencer 2 star review on 5th February 2022

Posted 2 years ago

“Flowers ordered for my friends, (get well present) delivered on time. However my friends were unaware that they had been delivered until she went outside into the front garden to feed the wild birds. They had just been left on the door step. No one had knocked to let them know the flowers had arrived. Nice flowers, however bad delivery, and a couple of the tulips had bent over. Freezing conditions outside. Very disappointed.”

Posted 2 years ago

“I had some flowers delivered today for my birthday. Half of the flowers were unfortunately dead, I am not surprised there was no water or moisture pouch on stems and they were crammed in a box. Really disappointed and I’m sure they were not cheap.”

Posted 2 years ago

“Partner bought red roses 12. Nothing like the picture and only 10. Disappointed and wont buy again . At £40.00 i expected better.”

Marks & Spencer 2 star review on 30th December 2021

Posted 2 years ago

“Just received the ready to arrange flowers as a Christmas gift. What a disappointment, a raggedy bit of brown paper wrapping, even the sellotape was wrinkled up. Just 3 white carnations and the rest bits of nearly dead greenery. Shouldn't think they will last until Christmas day.”

Posted 2 years ago

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Marks & Spencer is rated 2.1 based on 1,136 reviews