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Marks & Spencer Reviews

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 20th March 2024

Marks & Spencer 1 star review on 20th March 2024

426

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found a box containing a squashed bouquet of flowers on my doorstep on Mother's Day. Instead of being thrilled that my daughter had arranged to have these delivered to me at a time when we are not allowed to be together, I found that I was deeply disappointed and very angry with M&S who are making a huge profit out of what was a sub-standard gift. The flowers were drooping, broken and half dead. They looked like they hadn't seen water for days. It stated on the enclosed literature that any chrysanthemums would arrive in protective netting. There was no such thing! I wanted to e-mail to express my disappointment but there was no contact e-mail and couldn't get through by telephone without hanging on the line for ever! Shame on you M&S. I won't be shopping there anytime soon.”

Marks & Spencer 2 star review on 17th March 2021

Marks & Spencer 2 star review on 17th March 2021

Posted 3 years ago

“Delevered to my door upside down, 3 flowers broken. Looked shabby, not M &S standard”

Posted 3 years ago

“Received my mother’s days flowers on Saturday 13th March, they were packed too tight in the box, the colours were beautiful but by Monday the small roses looked almost dead, very disappointing”

Marks & Spencer 2 star review on 16th March 2021

Posted 3 years ago

“Monday evening..19-39 pm and no Mothers Day flowers. Daughters very angry...and a disappointed mum..”

Posted 3 years ago

“Received flowers from my daughter for Mother’s Day yesterday and today, a few of the flowers are wilting. These flowers are not cheap and I am so disappointed that my daughter has wasted her hard earned money on these. Not good enough from M&S”

Marks & Spencer 2 star review on 15th March 2021

Marks & Spencer 2 star review on 15th March 2021

Marks & Spencer 2 star review on 15th March 2021

Posted 3 years ago

“Received Mothers Day flowers and Prosecco from my son today. There were 5 roses, all of which were bashed, brown around the edges and wilted with 5 stocks and lots of greenery. Very disappointing!! I told my son they were lovely because he lives 200 miles away and I didn't want to upset him. The quality isn't what I expect from M&S, especially not today in this Covid world where families cannot get together. I have awarded one star for the Prosecco which I know will be good and one star for the stock which I hope will open and have a fragrance.”

Posted 3 years ago

“Flowers arrived day before the nominated day delivery and gift bought with flowers arrives separately and on a different day. I tried ringing customer service (20 minutes waiting with no answer), the automated voice says 'mothers say deliveries are between 7am on saturday until 7pm sunday, and gifts arrive separately due to different courier'. Very misleading as it does not state this online when ordering or in confirmation email. Definitely won't be ordering again. I gave 2 stars simply because flowers looked good and seemed fresh.”

Posted 3 years ago

“I ordered some lily's and roses for mothers day the delivery service was great. However, the quantity of flowers you recive is misleading compared to the image on the website. As well as the quality is not what I expected not even one of the lily's had come out and roses were tiny. I am very disappointed I expected more from M & S especially considering how much they charge. You are better off getting flowers from Tescos.”

Posted 3 years ago

“Given amarillys for xmas grew very well and 30 inches tall with two flower stems BUT pot was far to small to carry weight and one night it toppled over and broke stems what a waste. Should provide a large pot PLEASE”

Posted 3 years ago

“Received a bouquet today, looked wilted but I thought it would perk up when I put it in water, but not so, roses brown round edges, and drooping, all rest of flowers very sad looking, very disappointed with my Mother’s Day gift”

Posted 3 years ago

“Poor quality bouquet , half dead roses and greenery”

Marks & Spencer 2 star review on 9th March 2021

Marks & Spencer 2 star review on 9th March 2021

Marks & Spencer 2 star review on 9th March 2021

Marks & Spencer 2 star review on 9th March 2021

Posted 3 years ago

“Flowers and chocolates sent for my birthday.Arrived burnt and droopy.Only lasted a day.Waste of money but didn't tell my daughter.”

Posted 3 years ago

“Just received a flower delivery, very disappointed in the number of flowers, they bear little resemblance to what is pictured on the web site. Certainly not worth £25. Don’t think I’ll be ordering any more any time soon!”

Marks & Spencer 2 star review on 4th March 2021

Posted 3 years ago

“Previous work place sent flowers and chocolates. Flowers arrived after 6pm with no water (allegedly that’s the latest). I couldn’t send photos to my colleagues as some of the flowers were droopy, or dead with rose stem with no flower. I had to go to great lengths to rearrange them, leaving the poor ones at the back when I took a photo so that they would not be disappointed having spent so much money. I’ve thrown them in the bin today. They lasted only 4 days!”

Marks & Spencer 2 star review on 2nd March 2021

Posted 3 years ago

“Had a bouquet of Rose's and tulips, Roses were already drooping next day very disappointed as a gift from my son .”

Posted 3 years ago

“I ordered flowers for my mum's birthday. She is 79 today and is undergoing cancer treatment. I haven't seen her for a long time due to the pandemic and the fact that I work in a nursing home with a lot of covid positive residents, so I daren't go to see her at the moment. So it was important that the flowers arrive and that they were nice. I've just spoken to my mum and she said that the flowers were just left downstairs on the front porch, no card or anything through the door and no one knocked on delivery. This has happened a few times and really it isnt good enough. If I hadnt had phoned the flowers would have been there all night. They were delivered (according to the text I received) at 11.15 this morning and my mum didnt find them until almost 5 pm. You really should tell your delivery people TO KNOCK ON THE DOOR OR AT LEAST PUT A CARD THROUGH THE DOOR TO ALERT THE PERSON TO THE FACT THAT THEY ARE THERE. I wont be ordering anymore flowers from you.”

Posted 3 years ago

“The flowers will last a couple of days at best - the roses were already in full bloom. It would be better to put them as buds so they have time to bloom and can be enjoyed longer. They were part of a birthday gift from my daughter. I didn’t want to outset her by saying they were quite poor but perhaps I should have done so she could have complained.”

Posted 3 years ago

“My flower order arrived a day after advised in a severely damaged box delivered by a very rude Yodel driver. Flowers not as the web site either. Not what I expected from M and S.”

Marks & Spencer 2 star review on 7th January 2021

Posted 3 years ago

“Christmas bouquet arrived with roses berries and guilded holly. Very disappointed the box said they were in water but they didn’t have any water and the roses we’re in poor condition one stem was broken. Had flowers delivered from you the previous day the red roses were beautiful they were in water that was also a Christmas bouquet.”

Posted 3 years ago

“i ORDERED THE CHRISTMAS WOODLAND GIFT BAG AND A BOTTLE OF PROSECO AND PAID £10 EXTRA FOR A SMALL BOTTLE 35CL WHEN THE 75CL ARE £10 IN MARKS!!!! REALLY BAD MARKETING M&S AND TOTALLY MISLEADING. WILL NOT USE YOUR FLOWERS EVER AGAIN.”

Posted 3 years ago

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Marks & Spencer is rated 2.1 based on 1,136 reviews