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Marks & Spencer Reviews

2.1 Rating 1,136 Reviews

26 %

of reviewers recommend Marks & Spencer

Company Reviews

2.1

Based on 1,136 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 3rd April 2024

Marks & Spencer 1 star review on 20th March 2024

Marks & Spencer 1 star review on 20th March 2024

426

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered two bouquets. One fine. The other never shows up. But getting through to tell someone on the phone or email is impossible. I don’t think M and S can cope with the internet age which is a real shame as I have a strong heritage affection for them.”

Posted 3 years ago

“Despite the box showing which way up the bouquet should be delivered, the flowers were upside down and left outside, despite note on door to ask that they should be put in porch. A lot of the tiny leaved greenery was brown lower down and two stems were broken. Last time I ordered from M and S (several years ago)the delivery arrived 2 days late and was damaged. I had hoped they would have improved. Never again.”

Posted 3 years ago

“One bouquet was damaged on arrival - which they did replace when I complained. However the reason I wish to cancel is due to receiving 2 bunches of tulips for December - worth (having looked in other stores) about £8. Not worth the £20 payment. I called and was told all customers received the same. Shame as some bouquets have been lovely. But I will now try another subscription service.”

Posted 3 years ago

“Alastomeria and rose bouquet Delivered in box...flowers very wilted not satisfied ..£35 cost.”

Posted 3 years ago

“Ordered roses for friend , noticed error on postcode 1 letter within 40 mins of order called customer service told it would be rectified, it wasn’t , the flowers just disappeared 6 phone calls , flowers replaced that delivery was ok .Decided to order again Yesterday , next day delivery received email to say they aren’t going to be delivered today . It’s not good enough .”

Posted 3 years ago

“Received a flower delivery of roses yesterday. The box was water damaged at the bottom . Some of the flowers were already going off and had brown petals. There was no card so no idea who sent them. Rang customer services and they confirmed a card should have been in the box. Very disappointing and expected better quality from M&S.”

Posted 3 years ago

“Received box of flowers as a 'cheerup treat' on Tuesday Nov 10. On opening the box the flowers were in a plastic bag with no water/wet wrap. There were chrysants, roses and spray chrysants in lovely autumn colours. I put them straight in a vase following all instructions. I threw them out on Sunday 15th Nov. The leaves had shrivelled, the stems brown and mouldy and heads/petals droppping. Very disappointed.”

Posted 3 years ago

“Ordered a luxury orchid bouquet for a birthday. Yodel say they delivered but nothing arrived. To their credit M&S did send another bouquet but this was not what I ordered, not fresh, (chrysanthemum & carnations!) half the value - no similarity at all. Now I have to contact customer services again... birthday surprise ruined. Will not use this service again.”

Marks & Spencer 2 star review on 14th November 2020

Marks & Spencer 2 star review on 14th November 2020

Posted 3 years ago

“The flowers received were beautiful but there was no name of the sender on two lots of flowers received. These flowers were sent in response to a bereavement. We have called twice and your staff are refusing to tell me the sender due to data protection laws. Now I have no way to thank the senders, and they are probably feeling insulted that no response has been received. You really need to make your website more clear, by informing senders that if they do not include their names in the response section, their kind gesture will remain anonymous.”

Posted 3 years ago

“Received the amethyst bouquet from friends after a family bereavement. Some of flowers buds mouldy others lost petals as they were being unpacked. Certainly not as many flowers as picture on website would suggest. Very disappointing.”

Posted 3 years ago

“Far too much greenery not enough flowers, only 8 flowers and 2 pink coloured spray type flowers in bouquet, received these as a gift, too embarrassed to tell sender. Disappointing.”

Marks & Spencer 2 star review on 19th October 2020

Marks & Spencer 2 star review on 19th October 2020

Posted 3 years ago

“I recently received a bouquet of red and yellow roses with lilies as a gift. I unpacked them immediately and followed the instructions to the letter. I noticed that the leaves of the All red roses were very dry and papery. There were two large pieces of single use plastic around the bouquet, but no water. This was highlighted on the packaging as saving precious resources, but the red roses had already wilted before unpacking, and the yellow roses , while reviving overnight in water, developed brown outer petals within two days. The bouquet was dead in less than five days, so the water used in its cultivation was wasted and the single use polythene wrapping wasted oil-based resources. This was a very disappointing bouquet, and I feel that there is a lack of research into the effect of transporting flowers without water which has led to a waste of the flowers, as bouquets from other suppliers which use water last for around two weeks.”

Posted 3 years ago

“My brother sent me a bouquet following my car accident, but I could have cried when they arrived as they were well past their best. The bouquet comprised white roses - outer leaves brown. White stock - limp and unattractive, green chrysanthemums - also going brown at the edges and several sprigs of green foliage which were also limp. I wouldn't take a bouquet like this to my worst enemy. The cut end of the stalks was really brown, as though they had been sitting around for a couple of days. It would upset my brother to know how awful these flowers were, and of course I shan't tell him, but I'm telling you that I was very upset when I got them.”

Posted 3 years ago

“Had to order two bouquets when my mum’s birthday one was to be sent to my house. I only noticed the error after an hour and with M& S that’s too late to amend/ cancel order. It is not clear on the online order form where the delivery address goes as against your own one for credit card purposes. This has happened to me before but I noticed it in time and was able to cancel and reorder. Now I’ve had to buy two. One for her and one I don’t want to be delivered to me. Will use independent florists next time.”

Posted 3 years ago

“flowers did not turn up on special day ordered early. Rang yodel hadnt left factory. m and s abit more helpful but for the price could had been better resent arrived 4 days later not sure if I order again. Local florist arrived on day of order”

Posted 3 years ago

“Despite taking great care to look after m&s roses sent by a friend, they wilted within 3 days. Poor priduct”

Posted 3 years ago

“Just bought flowers in-store at Marks. Carnations. Not impressed. Four flowers were broken off and a couple of buds broken.”

Posted 3 years ago

“Just received bouquet... trial run to see if could be used in wedding....ordered at weekend... couldn't deliver to Thurs....do much for next day.... absolutely not worth £35 and the leaves are already wilting...really not impressed”

Posted 3 years ago

“My daughter ordered flowers to be delivered to me on my birthday, a Saturday. These flowers were not delivered to me until Sunday afternoon although a delivery date of Saturday was clearly shown on the box. Obviously the flowers must be delivered on the day requested or there is no point in spending a lot of money on them. This is not the first time that flowers from M&S have arrived late. The flowers were looking a bit sorry for themselves when they arrived but hopefully they will pick up. I”

Posted 3 years ago

“Received Serene Bouquet as a gift - very disappointing - chrysanthemums had brown tinged petals - obviously had been cut some time - others were losing their petals - roses had limp drooping heads - very poor. Need to get your act together M & S - not good enough.”

Posted 3 years ago

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Marks & Spencer is rated 2.1 based on 1,136 reviews