Ordered 2 different flower deliveries for my 98 tear old mum in the Uk for Christmas as I am in Australia. The roses arrived with 5 stems already dry and wilting. The second delivery a potted Plant never arrived and they emailed on 28/12 to apologise and refund the order. Totally upsetting as it was a gift for and as I’m not in the country couldn’t do anything to rectify it. Will never use M&S AGAIN. As for the 10 pond e-voucher, who knows what I’m supposed to do with that!
7 months ago
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