Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a floral and gift said. Like others had side the flowers were terrible and the wine arrived smashed to pieces. It was for my friend's 50th birthday, how disappointing. Don't buy from there.”

Helpful Report

Posted 1 month ago

“Only received my flowers yesterday and look like they are dying! Not fresh at all.Very disappointing!”

Helpful Report

Posted 2 months ago

“I received a trough with some plants in yesterday from my sister in law as a new house present, when I opened the box, the plants has all come out of the trough there was muck all over the bottom of the box and I ended up having to replant all the plants that were in the trough properly.”

Helpful Report

Posted 2 months ago

“Always purchased flowers from M&S always good, last few months have seen the flowers fading very quickly but was shocked with yellow roses I bought on the 20th, completely dead by Sunday morning 23rd . Will think twice now maybe try Sainsbury’s next door.”

Helpful Report

Posted 2 months ago

“Despite having been a Marks & Spencer loyal customer for years , after my recent experience, I no longer see it as the great store it once was . I bought bedding that went wrong after wash, despite escalating the issue, the executive team was dismissive and never answered my simple question . I was met with no resolution , and no refund . I ended up buying similar bedding at John Lewis of much better quality and lower price . On top of that , the food quality has noticeably declined in recent years , in my experience Liddle has better vegetables and Tesco or your local butcher cheaper meat . At this point , the only thing I will walk into Sprucefield for , is Kerrygold unsalted butter , because M&S is the only place around that stocks it . If M&S can’t stand by their quality , then I won’t stand by them . Oh, and don’t bother writing to the CEO . He says he cares , but in my experience, that wasn’t the case .”

Helpful Report

Posted 2 months ago

“flowers received yesterday are half dead. i re cut the stems immediately and put the flowers in water. The flowers look worse this morning. Its shameful. What has happened to M&S flower gift delivery on line. The gift was bought in good faith and not cheap. I should mention that the flowers received last year were no better. Whoever the company are using to supply the gift is not up to scratch. Id gift zero or minus as a review if that was possible.”

Helpful Report

Posted 2 months ago

“Very poor quality. All flower heads were wilting & soft so will not bloom. Long thin stems of mass produced roses that are not worth the money. Customer service did replace but will not order again.”

Helpful Report

Posted 2 months ago

“I received flowers yesterday from a relative after a family bereavement. I could not believe how wilted and discoloured they were She would be devastated if she saw them and probably paid a lot of money for them I’ll never send flowers from m&s”

Helpful Report

Posted 2 months ago

“I received a Blush Rose Abundance Bouquet as a gift for my birthday. Sadly they are brown and past their best on day of arrival and I had to bin they straight away.”

Helpful Report

Posted 3 months ago

“Ordered flowers and Proseco to be delivered for a 50th birthday surprise, recipient did not know who they were from, recipient got the accompanying message but M & S omitted my name, had the embarrassing situation of having to ask “ did you get some flowers etc” which totally took the shine of the surprise. To make things worse I have emailed M&S twice to complain, they have not acknowledged or responded. Appalling service, chose M & S as I thought they were a reputable safe option. Needless to say I will not be using them again.”

Helpful Report

Posted 3 months ago

“Absolutely disgusting customer service, I am a 60 year old women with severe arthritis in my hands so my daughter helps carrying bags. I was purchasing food and wine as a gift for a friends birthday and was refused service. I was told it was because my daughter was holding my bag. My daughter returned to the car, and I was still refused service dispute having ID and being very clearly considerably over the required age. I have shopped in the M&S that was across the road for over 15 years as I live close by and have never experienced this in all those years. We were excited to visit the new Derriford store for the first time, but due to the way I was treated, being refused service, I will not return. M&S has lost my business through what can only be considered a ‘jobs worth’ attitude from staff and manager.”

Helpful Report

Posted 4 months ago

“Still no apology absolutely disgusting after sales Like everything in marks going down hill We were sent flowers from Morrisons they were absolutely beautiful and still going strong U should look at your after sales rubbish 💯”

Helpful Report

Posted 4 months ago

“It’s disgusting u don’t even reply shall I go get them out of the bin 🤔”

Helpful Report

Posted 4 months ago

“Had a delivery on 23rd Dec. Very poor quality, Lilly buds mostly lying in box brown heads on remainder which were crushed by greenery. Fit only for the bin. I’ve had many regular delivery’s of M&S flowers over the years, always poor dead heads or too much green stuff squashing the rest. I dread opening the boxes and feel upset for my relatives wasting their money.”

Helpful Report

Posted 4 months ago

“That’s the second time I had flowers delivered from M&S and the second time they are VERY VERY BAD QUALITY. My parents in law sent me flowers for my birthday 2 months ago and now for Xmas and both time the quality of flowers is absolutely terrible! The flowers are nearly dry! I can’t say it to them they are in their late 70s they would be very upset. Shame on you M&S!”

Helpful Report

Posted 4 months ago

“Xmas gift from my daughter Roses r dead oranges had mould on them Foliage wilted She’s upset Witch is sad 😔”

Helpful Report

Posted 4 months ago

“Ordered flowers on 10th Dec for delivery on 21st so that I could prepare the table decoration on the 22nd for Christmas Day. I did not read the reviews before ordering and simply trusted the good reputation of this brand. BIG MISTAKE. They did not arrive on the specified day and when I checked the tracking the following early afternoon around 1.00pm the record showed “delivery refused” at 9.31pm on the 21st followed by two more entries a minute apart ultimately saying they would deliver the next day. The tracking also recorded an attempted delivery at 8.49 am on the 22nd with no answer. At that time I was with my husband in the room next door to the front door bell chime and I can assure you nobody rang the bell or knocked the front door or rang the gate bell which calls my phone. I called customer service who offered no apology , advised the flowers I ordered were no longer available and said she would arrange a delivery of alternative flowers of who knows whose choice which would be delivered Christmas Eve. A refund was offered but by this time it is too late to find Christmas flowers for sale. They are all sold and, anyway, I have no time to shop around. We had planned to have everything ready for the table early on Christmas Eve for our party and then spend the evening relaxing with our friends at their open house party in the evening. A considerable amount of distress has been caused by incompetent personnel at M&S and DPD and unsympathetic staff at M&S. Never will I buy anything again either online or in store from this outfit staffed by inept managers and their incompetent , uncaring staff.”

Helpful Report

Posted 4 months ago

“12 white roses received today 22/12/2024 all wilted.gift card received by email to the value. Thank you”

Helpful Report

Posted 4 months ago

“Ordered flowers on Wednesday for delivery Friday and after emails promising deliveries and delaying deliveries I decided to ring, a week later and ask if they had actually been delivered as the tracking is 3 days behind informing me they are in transit. As the goods are perishable they have now been destroyed. I can have a refund or resend. A no brainer a refund please. The last delivery promised was Saturday night between 8pm and 10pm!! What's wrong with an email informing you there is a problem can you please contact us. The flowers were for a friend whose son suddenly collapsed and died and I just wanted to do something. I will never bother with M and S flowers on line again. I would have selected no stars if it was available.”

Helpful Report

Posted 4 months ago

“Had Brights Bouquet, said to stay fresh for 5 days wrong and waste of £13 only 1 rose and freesia last, iris and gerberra droping on day 3 and threw out on 4th day. Don't waste your money. Tried to complain using online chat and you can only put your name in.”

Helpful Report

Posted 4 months ago

Marks & Spencer is rated 2.1 based on 1,218 reviews