Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,231 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,231 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plants my son sent me for Mothers' Day arrived in a box clearly labelled with a way up and handle with care. The parcel had clearly been dropped and turned upside down. The bowl was smashed and the plants upturned.”

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Posted 4 months ago

“An abundance of tulips, what a joke.”

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Posted 4 months ago

“A disappointing wedding anniversary gift- Some flowers (roses and irises) wilting and brown after 2 days.”

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Posted 4 months ago

“Mother's Day flowers delivered from my son whoives abroad so could not be with me - quality appalling - 22 pink roses and more than half of them look dead! Just don't want to tell him because he will be upset... But wi tell him not to use M&S flower shop ever again! Shame on you M&S”

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Posted 4 months ago

“Pathetic bouquet for £50 - my Grandma's birthday. Cheers M&S, never again”

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Posted 4 months ago

“Very disappointed. They start 5 days of freshness. These didn't even last 5 days. Go to Aldi. Much better flowers.”

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Posted 4 months ago

“Shockingly bad and customer service were equally bad. Flowers were brown and dry even though they came in wet paper. Contacted customer services on live chat and was basically fobbed off. Was told the flowers would bounce back after 24 hours (they haven't) and the dead peddles were there to protect the flowers 🙄 They were absolutely no help. Save time and money and do not buy flowers from M&S.”

Marks & Spencer 1 star review on 22nd March 2025

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Posted 4 months ago

“My husband bought me a bouquet last Sunday from M&S Northcote road. Half the flowers wiltered and dried after 2 days. The roses died after 3 days. A great pity as it costed him £45! Felt heartsore to see my money dry up after a couple of days. Expect more from M&S, and definitely expect better quality!”

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Posted 4 months ago

“After 7 days the Roses were going black. Wad told that I only get a 5 day guarantee! And it cost me £45!”

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Posted 4 months ago

“This is the second time I've ordered flowers from M&S, as gifts for friends who don't have a house number. Despite giving correct address, postcode and delivery phone number, they get delivered to a wrong house. The delivery photo shows the driver's legs, with parcel, with no Identifiable thing to even guess where he was, it could have been his own front door ! TwiceJ have phoned M& , profusely apologies followed.... not their fault, contact delivery team... who deny any wrong doing. At best appalling service, worst, disappointed friends and me wasting money. Shan't use M&S again, unless the insist drivers can read Googlemap to locate the properties”

Marks & Spencer 1 star review on 10th March 2025

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Posted 4 months ago

“Bought a floral and gift said. Like others had side the flowers were terrible and the wine arrived smashed to pieces. It was for my friend's 50th birthday, how disappointing. Don't buy from there.”

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Posted 4 months ago

“Only received my flowers yesterday and look like they are dying! Not fresh at all.Very disappointing!”

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Posted 5 months ago

“I received a trough with some plants in yesterday from my sister in law as a new house present, when I opened the box, the plants has all come out of the trough there was muck all over the bottom of the box and I ended up having to replant all the plants that were in the trough properly.”

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Posted 5 months ago

“Always purchased flowers from M&S always good, last few months have seen the flowers fading very quickly but was shocked with yellow roses I bought on the 20th, completely dead by Sunday morning 23rd . Will think twice now maybe try Sainsbury’s next door.”

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Posted 5 months ago

“Despite having been a Marks & Spencer loyal customer for years , after my recent experience, I no longer see it as the great store it once was . I bought bedding that went wrong after wash, despite escalating the issue, the executive team was dismissive and never answered my simple question . I was met with no resolution , and no refund . I ended up buying similar bedding at John Lewis of much better quality and lower price . On top of that , the food quality has noticeably declined in recent years , in my experience Liddle has better vegetables and Tesco or your local butcher cheaper meat . At this point , the only thing I will walk into Sprucefield for , is Kerrygold unsalted butter , because M&S is the only place around that stocks it . If M&S can’t stand by their quality , then I won’t stand by them . Oh, and don’t bother writing to the CEO . He says he cares , but in my experience, that wasn’t the case .”

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Posted 5 months ago

“flowers received yesterday are half dead. i re cut the stems immediately and put the flowers in water. The flowers look worse this morning. Its shameful. What has happened to M&S flower gift delivery on line. The gift was bought in good faith and not cheap. I should mention that the flowers received last year were no better. Whoever the company are using to supply the gift is not up to scratch. Id gift zero or minus as a review if that was possible.”

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Posted 5 months ago

“Very poor quality. All flower heads were wilting & soft so will not bloom. Long thin stems of mass produced roses that are not worth the money. Customer service did replace but will not order again.”

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Posted 5 months ago

“I received flowers yesterday from a relative after a family bereavement. I could not believe how wilted and discoloured they were She would be devastated if she saw them and probably paid a lot of money for them I’ll never send flowers from m&s”

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Posted 5 months ago

“I received a Blush Rose Abundance Bouquet as a gift for my birthday. Sadly they are brown and past their best on day of arrival and I had to bin they straight away.”

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Posted 6 months ago

“Ordered flowers and Proseco to be delivered for a 50th birthday surprise, recipient did not know who they were from, recipient got the accompanying message but M & S omitted my name, had the embarrassing situation of having to ask “ did you get some flowers etc” which totally took the shine of the surprise. To make things worse I have emailed M&S twice to complain, they have not acknowledged or responded. Appalling service, chose M & S as I thought they were a reputable safe option. Needless to say I will not be using them again.”

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Posted 6 months ago

Marks & Spencer is rated 2.1 based on 1,231 reviews