Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,218 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,218 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 4th April 2025

458

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers delivered - followed instructions & they wilted after three days! Couldn’t complain to the person who sent them either as would have been too upsetting for them!”

Helpful Report

Posted 4 months ago

“I bought a £20 bunch of flowers , they looked gorgeous so thought I'd treat myself the next day they all look dead . Customer servicecsay take back receipt and all packaging, who keeps all the packaging? It's a 15 mile round trip back so this isn't an option either. Won't buy again.”

Helpful Report

Posted 4 months ago

“Ordered on the Friday for Sunday delivery. Was only told at 8.15pm on Sunday night they were not coming. Cancelled next morning. Wont be ordering again”

Helpful Report

Posted 5 months ago

“Order placed for flowers and champagne for a special birthday. I was informed in the afternoon of the delivery date that there was a problem, the order was damaged in transit and would not be delivered. No option for anything to be delivered on the day, only choices redelivery on a later date or a refund. One very dissatisfied customer and an very unhappy recipient, will think more than twice before ordering from Marks and Spencer again.”

Helpful Report

Posted 5 months ago

“We are buying regularly flowers from M&S. We can see over the last months repeatedly that fresh flowers and tired flowers are mixed together in a bunch. I find this an impossible betrayal on customers.”

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Posted 6 months ago

“Ordered a flower bundle for my 84 year old mum who lives in newcastle birthday on 24th oct tracking flowers was due to be delivered between 16.40 and 18.40 birthday nearly over ?? And at 84 has been told not to open door at night flowers arrived at 18.55 and not in the best of condition roses probably last a few days have used this service on numerous occasions because of brand and reputation although would never use it again so dissapointed would never reccomend”

Helpful Report

Posted 6 months ago

“Ordered flower bundle for my mums 84th which was today tracking order due to be delivered between 1640 / 1840 birthday almost over surely goin by message on card they would have delivered these earlier knowing they were for a birthday I was really worried my mum would not open door as we jeep telling her not to at night eventually turned up at 18.50 wont use this service again”

Helpful Report

Posted 6 months ago

“A friend sent me flowers from M and S - half were dead and drooping - I couldn’t tell that to my friend of course as it would have ruined her kindness to have to complain etc”

Helpful Report

Posted 6 months ago

“Recieved as a birthday present, a rose bowl of supposedly live minature roses. On opening the transportation box to find the roses had fallen out of the bowl, and on further inspection the roses were completly devoid of any form of moisture and out of a full bowl of roses only two had survived. Really disapointed with M and S. Would not recommend people to waste their money.”

Helpful Report

Posted 6 months ago

“Do not order flowers from M&S online! The rose and freesia bouquet did not contain any freesias and the 4 roses included were dead, as were the other flowers. Delivery was supposed to be next day but they were delivered a day late by DPD. Photos were forwarded to 'customer services' who immediately agreed that they would issue an ecard voucher, whilst I really wanted a fresh replacement. This could not be done without informing my daughter and her partner. I wanted to avoid this as they were sent to commemorate the anniversary of her father's death. The customer service person did apologise but as if reading from a script. I asked her to 'escalate my complaint as i do not want anyone else to be disappointed. It seems to me that this is an everyday occurrence which management are not bothered to address.”

Helpful Report

Posted 6 months ago

“These flowers didn’t even merit one star but couldn’t otherwise leave a review Whatever happened to M&S standards ? A gift box ordered to say thank you to a friend turned up after 10 days with brown dying roses. Some gift ! We complained & got a refund but that’s not what we wanted. We had wanted a quality thank you gift . We have actually also received dying flowers ourselves from M&S as a gift from family. If other companies can do it why can’t M&S. Shame. Will not order gifts from them again”

Helpful Report

Posted 7 months ago

“Delivered to billing address not delivery address. No responsibility for this as it was deemed customer error. I know I put both addresses in carefully. Will not order from them again.”

Helpful Report

Posted 7 months ago

“I have just received some flowers for my birthday which was yesterday at 8 pm tonight and they are dead straight in the bin what a waste of money please everyone avoid getting these flowers delivered and the driver left the gate open if we had not checked it our dogs could have been run over on a busy road”

Helpful Report

Posted 7 months ago

“I received online flowers as a present. The delivery box was so sturdy it was almost impossible to open. Then the flowers were far too well secured by string and I ended up cutting through the flower feed sachet as I tried to cut through the string. After all that the flowers only lasted a few days. Very disappointing. M & S please look how Bloom & Wild do there packaging....their boxes are very easy to open and fold down for recycling and the flowers are wrapped in paper ...no tight string in sight. It took all the pleasure away from receiving a gift.”

Helpful Report

Posted 7 months ago

“Had flowers delivered for my birthday they were awful brown and petals falling off as I opened the box In all fairness the store replaced them the following day only to find they were no better very disappointed better off going into the store and choose your own and less expensive.”

Helpful Report

Posted 8 months ago

“Ordered a large bouquet of flowers through M & S website. All OK initially but roses began to shrivel rapidly after four days. The sub contractor has a spurious three day complaining cut off window (as it's a well-known fact, apparently, that a bunch of poor quality flowers will die in three days not four). Haute Florist/Prestige Gifting will only offer a "goodwill gesture" of a £10 voucher, pointless as I will never use them again. Please do not waste your time and money by using M & S flowers, there are many better alternatives out there.”

Marks & Spencer 1 star review on 4th August 2024

Helpful Report

Posted 8 months ago

“Really poor quality flowers. Dead within days. Tweeted m and s and just said they’d report back to team. Told my friend not to buy them anymore from there for me. She always does as a gift for looking after her pets. Aldi sell far superior flowers.”

Helpful Report

Posted 9 months ago

“Dont order flowers from here They dont deliver them until tea time when you have ordered them for a Birthday A week before . When you ring them up to complain they are not interested and say the will put the complaint in to a in box to improve their service.M&S should be ashamed of treating customers like this”

Helpful Report

Posted 9 months ago

“A bouquet delivered to me today were the worst flowers I have ever received and were a gift for the passing of my mother. The roses were brown and shrivelled, heads were sagging and greenery well past its sell by date. How you have the gall to send flowers out in that state is s disgrace.”

Marks & Spencer 1 star review on 16th July 2024

Helpful Report

Posted 9 months ago

“Flowers delivered to our friend who is recovering from surgery were almost dead,with flower heads missing……and no message card!……so disappointing……won’t be using Marks and Spencers again.”

Helpful Report

Posted 9 months ago

Marks & Spencer is rated 2.1 based on 1,218 reviews