Ordered flowers and Proseco to be delivered for a 50th birthday surprise, recipient did not know who they were from, recipient got the accompanying message but M & S omitted my name, had the embarrassing situation of having to ask “ did you get some flowers etc” which totally took the shine of the surprise. To make things worse I have emailed M&S twice to complain, they have not acknowledged or responded. Appalling service, chose M & S as I thought they were a reputable safe option. Needless to say I will not be using them again.
6 months ago
Marks & Spencer has a
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