I ordered flowers for my mum for the 23rd December 2020 from mark and spencer subscription did not come so I phoned them 5times to have the phone put down on me. NOT GOOD. I did get a man Kevin on the phone he did help I had to pick some flowers up to £40.00 which I picked some for £25.00 and he put some chocolate and wine. That was nice. So She got the first order of flowers on the 30th Dec 2020 a week later. They were poor flowers some of them where dead. The second order was delivered on time the 31st Dec 2020. And they where poor some of them were dead. I went in to mark and spencer shop they didn't want to no. 😩 So I have cancelled the subscription now. Very poor customer service and one member of staff in the carlisle shop was very poor 😩😩.