The 2nd complaint in 2wks about flower deliveries! Two friends never got my gifts..refunds mean nothing, the gift needs to arrive on time! Don’t offer a date if you can’t fulfil it! 45 mins to get hold of customer service who are million miles away and there is a language issue. The main problem is YODEL the courier who offer a tracker that NEVER works. M&S SEVERELY let down by this company. I will use Waitrose from now on..Am sooo disappointed and that M&S NEVER respond..email after email sent.. I’m done throwing cash at this company!!!!
4 years ago
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