I ordered flowers to e delivered to me for my Mum, they arrived dead and in a terrible state, I left a review on their website and have just received an email from them telling me that they will not publish because they consider it offensive, I did not say anything offensive so can only conclude they didn't like the word dead. I spoke with their customer servcie and they said they would send a new bunch, these arrive a few hours ago actually worse than the first lot, I have offered M&S photo's of them. Extremely upset that they are filtering and censoring any reviews they don't like. I have emailed them back and ask them to explain themselves just because I said that I didn't like paying for dead flower