I paid for next day delivery on an order for clothes. I had a confirmation email then a despatch email. Nothing was delivered. Hermes tracking said they were waiting for the parcel from M&S. I rang customer services, as there is no email contact on the site. After a performance getting put through, the customer service chap said it had been despatched and he would reorder it for delivery the next day. I asked for the p&p to be refunded. Now another day having to wait in for a delivery I’m not convinced will come. It’s the last time I’m ordering if it fails to turn up tomorrow. If you can’t do next day delivery then say so and don’t charge people for a service you can’t fulfil.