Ordered a bay tree, chocolates and wine to be delivered, waited to make sure the delivery was on the day I wanted, order confirmed the date then message from Yodel with the delivery date. Then I got an email from M&S, sorry your order has been delayed, no other information on when delivery would be. I called the help number provided during the hours it was supposed to be open to only have the option of shouting at an automated service which could not understand me, eventually, it told me the order would arrive soon. It hasn’t and it is now 21:15, I have spend hundreds of pounds on gifts and flowers with M and S not always brilliant but this is appalling customer service. I was relying on the gift arriving today. Goodness knows if they will receive it now.