I was looking for fruit basket for something urgent as I have to give it to someone on Saturday, 17 July. Googled around and M&S was one of the avaiable and I was thinking it is trusted brand so I ordered from it. On Saturday, I waited until 3pm and found no news about it (no text, no email). Only to find out that it got delayed and will be delivered on the next working day (monday!). Wasted my saturday, didnt get the intended fruit basket which is urgently needed, no apologies and they still charge me the delivery fee even when they didnt deliver. I will never use M&S flower service anymore.