I ordered flowers to be delivered to a very dear friend on her 80th Birthday Who is very poorly At 6 o'clock in the evening she still had not received them I was on the telephone for almost 30 min to customer service trying to find out why To be told by the guy on the phone he had cancelled them due to the fact it was too late to deliver to an elderly lady? I was so annoyed but he re ordered to be delivered the next day!!!! My friends birthday was the 8th not the 9th I was offered a refund of £10 which I felt an absolute insult I would never trust Marks and Spencers again