I ordered a bouquet of Christmas flowers Fri 10 Dec for my sister to be delivered on Tuesday 14th on the 4th anniversary of her husband’s death to cheer her up, I have used M&S for flowers endless times before and never had a problem, They did not arrive on the due date(my sister was in all day). Rang to complain they said they would re-send them on Thurs 16th, would also send her prosecco and chocs to apologise and refund my cost, They arrived on the Thursday, the bud roses were wilted and sad looking, not a lot of flowers, too much foliage to bulk them out. Never again Marks and Spencers.