My sister sent expensive flowers for my birthday and they arrived in very poor condition. Every day I had to throw some away. I complained immediately and 5days later a replacement sent. These were in slightly better condition but blooms not fresh, one already dropping leaves and foliage blackened and discoloured. To write a review on website you need an account. I received the flowers ut did not order them. Other customers had similar issues I noted. Customer Service was responsive once I found the right number but after second delivery I needed to start feedback all over again!