Absolute waste of money for my niece. She had arranged for these flowers to be delivered for my birthday. They were dispatched the day before in a box with no water and the wrong card. Phoned customer services who assured me that replacement flowers would be sent in a bag of water. Again, flowers dispatched the day before and not in a bag of water. Both times the flowers were dead. How does M and S expect flowers to live in a box like this? On both occasions the delivery guy just left them on the doorstep and drive off. Didn't even knock the door. M and S needs to get their act together. Please don't waste your money by ordering from them.