Never mind that the incorrect flowers arrived with broken box, taped up wrapping paper and dead flowers, the promise of a replacement of a bouquet after Christmas (28th) never arrived either and despite two phone calls and an emailed complaint and a response to their survey providing contact number, NOTHING has happened. Disgusted, disappointed and left in despair. Shame on you M&S. might help if you could deal with UK instead of S Africa and India!!
2 years ago
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