A family member sent bunch of flowers to my wife who was unwell. The flowers arrived in a poor and limp condition. It seemed ungrateful to inform the sender of the flowers about their condition, so I 'phoned Customer Services and spoke to a representative who was most unhelpful and refused to allow me to speak to her supervisor. The flowers were clearly expensive, but their condition was most unsatisfactory. I expected a quality product from M & S and a more customer focused response from Customer Services. Marks & Spencer is clearly not a retailer of quality any longer.
2 years ago
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