Appalling service. Flowers limp, half dead and heads had fallen off. Incredibly disappointing. Rang to complain. Person I spoke to actually said 'I can't discuss this with you as you didn't make the order hey'. I had to demand to speak to a manager. Do they really think that a refund is an acceptable way to compensate for this? Interestingly the customer complaints team is outsourced by M&S (I asked the person I spoke to) so are M&S even aware.of this shocking service? Issue not resolved as the have to speak to the person who placed the order.
2 years ago
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