Ordered a bouquet from M & S as an anniversary present for our friends. Ordered on Monday for delivery on Wednesday. At first I was disappointed to learn that the delivery time was given as between 17:07 and 18:07, but then later advised DPD were running late. As a result the bouquet was not delivered on Wednesday and it said a card had been left, which has not been confirmed by our friends. However, the next day, the tracking info said that the delivery was attempted at 15:30, which is completely incorrect. The bouquet finally arrive a day late with the roses in tired but reasonable condition. We won’t use M&S again to buy flowers and I suggest they need to improve the delivery service dramatically.