Absolute disgrace. Ordered flowers 2 days early which were guaranteed to be delivered on my mum's 89th birthday. Chased the order and was told there had been a mistake and they would be delivered the next day - two hours and three departments later, there was no resolution. They offered a bigger bouquet and a box of chocolates to be sent the next day but as I pointed out, it was absolutely a waste of time as it was her birthday today not tomorrow - don't waste two hours of your time like me chasing and trying to resolve their mess, go to Waitrose!
1 year ago
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