Order placed for flowers and champagne for a special birthday. I was informed in the afternoon of the delivery date that there was a problem, the order was damaged in transit and would not be delivered. No option for anything to be delivered on the day, only choices redelivery on a later date or a refund. One very dissatisfied customer and an very unhappy recipient, will think more than twice before ordering from Marks and Spencer again.
8 months ago
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