We have just received a rose bouquet and half were wilted or dead.These were sent to my daughter who is quite poorly. We really didn’t want her to see these, in case it upset her. After a long discussion with 3 people at M&S customer service, they insisted they must speak with her, and l did try to dissuade this, but they insisted. She was very ill in bed resting after 2 long days in A&E and hospital. I became quite upset all to no avail.The whole experience was stressful and upsetting and not something I would have expected from M&S
4 weeks ago
Marks & Spencer has a
2.1
average rating
from
1,246
reviews
Related Photos & Videos
