I purchased a wooden garden table and chairs from M & S and assumed it would be good quality and any problems would be dealt with.
The table was set up in the garden for a barbecue and afterwards was placed back in the garage.
On second use, my husband was shocked when opening the table, that one of the legs had a large crack through it.
The table had never had anything heavy on it and had only been used for what is was intended.
I contacted M&S and just under a week later they contacted me to arrange a visit by one of their technicians.
The technician was quite abrupt and said that it looked like someone had forced the leg. I assured him that this was incorrect and was quite shocked by his attitude.
I was then told by email, that because there wasn't a fault with the table there was nothing they could do. I was upset and shocked that M&S would treat a customer this way.
I then wrote a one star review on Marks and Spencer.com, seemingly within their guidelines and it was removed.
I am now left with an expensive, useless table and have lost all trust in the company.
I will never shop with them again.
I will never shop wit
7 years ago
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