Ordered a Lavender tree for a silver wedding present, never arrived on day r the next day. Contacted customer complaints and eventually after contacting them twice was eventually told was still with courier would be delivered 2 days late, not good enough,asked for compensation was offered £5 not acceptable upped to £ 10 still not satisfactory, told them would not be using them again, so beware, not the first ye this has happened after speaking to family members. Would not recommend....... bad customer service M&S.
4 years ago
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