I ordered delivery of food & treats for my uncle's 90 th birthday as we could not meet for small family celebratory lunch. M & S used Yodel to deliver the food & they left at wrong address. When it eventually reached him 8 hours later( via neighbour) it had to be thrown away as chilled food had been sitting in sun. I wrote letter of complaint to M & S but have not received an acknowledgement. My poor uncle's 90 th birthday was a wash out & caused him extra stress & work rather than being a pleasant surprise.
4 years ago
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