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Tracey
Has anyone else had the problem when purchasing the multi pack of 24 Step up to Natural tinned dog food. The tins are always battered & damaged through out the pack!? On numerous deliveries now I've sent photographs of tins that have gone mouldy due to the damage. Today I sent more photos from a pack in my latest order. One tin was battered & leaking with the other battered tins in the pack all around it & another had mould seeping out the edge of its lid. Pet at Homes response has been they will not refund me this time whilst they carry out an investigation. I have been reporting this problem of damaged tins to them for the past year or so but & am taken back that they are now making me as the customer wait whilst they investigate their problem!? I've requested to cancel my orders & subscriptions & will be looking to do my big pet shops else where. I also buy the large tinned packs of Butchers lean & Tasty for my other dogs from here & have never had any issue with the tins been damaged in those packs only & always the Step up to Natural tinned dog food! I am really disgusted at being treated this way having been a regular loyal, online customer after all this time! The pictures included are just from one pack in this order but I have previously sent a lot worse pictures in from previous orders if you choose to look back through my records or if I go through my emails to you from last time showing the mouldy tins!
6 hours ago
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Pets At Home has a 2.1 average rating from 559 reviews