Customer service: non existent. Car Insurance!!. I had an accident on 17 April 2023. I purchased comprehensive policy. Following my accident I was told to Google my whereabouts as I was on an A class road with only road signs which I read to the claims person, who insisted on a postcode which I did not have as I had no idea where I was except for signage ahead. I am a 60+woman travelling on her own, on a road akin to a motorway, left abandoned , whilst still in shock and uncertain of status of damage had to make own way home and make own arrangement for car to be removed from accident location as told recovery will not be able to get to me without a post code, no courtesy car provided to date, notes on their system non existent including police Report number, or reasons why action was not taken. One week later I have had no correspondence despite contacting Sheila’s wheels almost every day initially for 4 days with no joy and no responsibility. I am all paid up for the year so they have my money. It’s fortunate that 2 months into the year I had this experience as a warning for any other unfortunate occurrence. Don’t touch Sheila’s wheels or E-sure if you don’t want extra headache. Their logo should be Sheila’s wheels of confusion and incompetence(SWOCAI) for short. Communicated via both telephone and email. Still no response. The saga continues to date.!!!