1TH OF AUGUST 2023, POLICE NUMBER 85951558 I WAS RETURNING HOME AFTER A LONG DAY IT WAS 9 PM, I WAS TRAVELLING TO SOUTHAMPTON ON THE M3, A POLICE CAR STOPS ME, TELLING ME THAT NOT THAT MY CAR WAS NOT INSURED, IMAGINE MY SURPRISE, I SAID IT WAS NOT POSSIBLE, MY GREEK ODYSSEY BEGINS. THEY LET ME INTO THEIR CAR AND SHOW ME IN THEIR SYSTEM THAT MY INSURANCE HAD EXPIRED ON 8TH JULY 2023 AT THAT MOMENT I PANICKED AND FELT HUMILIATED I SHOWED MY MONTHLY PAYMENT IN MY APP, THEN I WENT TO LOOK FOR MY INSURANCE ONLINE, I DID NOT REMEMBER MY PASSWORD BECAUSE I WAS IN A TERRIBLE SITUATION OF PANIC AND STRESS, AFTER ALMOST 2 HOURS DETAINED IN A POLICE CAR, FINALLY I FIND THE CERTIFICATE OF MY INSURANCE THAT MY CAR IS INSURED FROM 08-07-2023 TILL 08-07-2024, THEY LOOK AT ME SURPRISED AND WAIT FOR THE POLICE SERGEANT WHAT TO DO, FINALLY THE SERGEANT TELLS THEM THAT A MISTAKE OF THE INSURANCE AND TO MAKE ME GO, THEY APOLOGIZE TO ME, OBVIOUSLY THEY TELL ME WE DO OUR JOB, RETURN HOME WITH TWO HOURS OF DELAY, FOR A HUMAN MISTAKE MADE BY THE STAFF. THE NEXT DAY I CALL SHEILAS WHEELS AND THE LADY VERY KINDLY TELLS ME THAT YOU HAVE TO DO IT ALL OVER AGAIN, NOT UNDERSTANDING THAT I HAD ALREADY HAD A BAD EVENING THE NIGHT BEFORE, EVERYTHING IS DONE IN ALMOST 2 HOURS, YOU WILL UNDERSTAND THE STRESS AND LOST TIME SAYING THAT I HAD TO GO TO WORK, I HAVE TO CANCEL MY APPUNTANTAMENTO I LOST A DAY OF WORK £ 175. OO. THE LADY TELLS ME THAT SHE SOLVED EVERYTHING BY TELLING ME THAT SHE HAD SOLVED MY PROBLEM, AT THAT POINT I REMAIN FOOLISH. The lady did not to a small sympathy for my success without understanding how I felt and how I was humiliated by their mistake I had to reinforce several times that I want to make a formal complaint, it is not acceptable that I am told I solved the problem, I do not see how it was solved. After a couple of days, I am called by the office of those who take care of customers.:( Again with a poor shy sorry this man offered me £100, I thought it was an insult.Without understanding my loss and my personal emotional experience, been humiliated I told him my loss, and in the end he told me I will be back soon, Sadly still waiting for this person, I am afraid this person and the company let me down in BIG TIME !!!!:(((((((