The ridiculous chat box system needs to go. I wanted to make an amendment to my policy and what should have taken minutes by speaking to someone on the phone took hours. I ended up shouting at the phone as the chat box did not comprehend I wanted to add an additional named driver to my policy. I then had to wait for ages to speak to someone but before that I was asked to fill in an online form. I did this as requested. However as it was the weekend they then closed the lines after I had been waiting for an endless length of time. My first instinct when I finally got in touch with the company was to ask for my Policy to be cancelled.