SHOCKING company! Been with them for 3 years but when I changed my car they doubled the cost after checking on line I could insure my new car for a lot less. I had only just renewed the policy and at the time told them that I would be changing my car, however when the new car was collected they went back on what they had agreed with me and doubled the cost of the policy. Having only renewed the policy 6 days earlier I told them I wanted to. cancel the policy,due to being mislead and never being able to get through on the telephone. The amount they said they would pay back was half of what I had paid yet it was supposed to be pro rota to the time I had had the policy! Demanding to speak to a manger was constantly rejected. I was told the money would be in my account within 5 days. 3 weeks later still no money back from them!!